Author Topic: How to find where the call came from  (Read 2492 times)

Jeff Nolker

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How to find where the call came from
« on: January 01, 1970, 09:00:00 AM »
Dear all:



I am in desperate need of help with finding a way to determine the previous DN before call arrive to a particular genesysenabled vdn.



Our callflow calls for calls from vdns 10000 through 11000 to be routed to 20000 where ur server will handle the interaction. i need to tell which vdn the call came from in order to determine the type of skill needed to attach to this interaction. 10000 is used by general q&a while 10002 is promo section. When call is delivered from 10002 to 20000, i am supposed to add a skill="promo" to it while a call from 10000 would call for "general_qa".



10000 through 110000 are not urscontrolled, thus no attach data can be added.  What can I do?



Trying to use OtherDN would return client ANI and not the previous DN, so I am at loss and really need some good advice.

Marked as best answer by on Today at 02:15:54 PM

AH

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How to find where the call came from
« Reply #1 on: January 01, 1970, 09:00:00 AM »
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  •  Tried GetRoutingPoint yet?

    ecki

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    How to find where the call came from
    « Reply #2 on: January 01, 1970, 09:00:00 AM »
    Hi,



    Why the VDNs are not controlled?

    The best way would be to let them monitored by Tserver.

    But what about DNIS? There should be stored the number customer has dialled.