" /> GVP drop call - Genesys CTI User Forum

Author Topic: GVP drop call  (Read 3192 times)

man

  • Guest
GVP drop call
« on: January 01, 1970, 12:00:00 AM »
Advertisement
incoming calls coming to Avaya PABX then to GVP sometimes drop suddenly, after checking finds some strange events, such as request release from IServer, captured from GVP log.
any idea?

thanks so much

Marked as best answer by on Today at 11:30:28 PM

Ian DS

  • Guest
GVP drop call
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Undo Best Answer
  • get the PABX's guys to do a list trace trunk or vdn and work out whats going on..... if it is frequent...


    man

    • Guest
    GVP drop call
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
    ian, yet it seems that the drop call is initiated by sth else:
    GCEV_DISCONNECTED received in GVP
    Then a RequestReleaseCall message is sent from IServer to TServer
    Finally a EventReleased event is received from TServer
    kinda weired...