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Eva

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Missing Interval / CCAnalyzer
« on: January 01, 1970, 12:00:00 AM »
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Hello together,

we have Genesys 5.1 and we are reporting whit the CCAnalyzer.

I have created a new VQ and implemented it in one of ouer Routing Strategys.
For this Interval ( 15 min) we have no data in the DM Database.

What can I do to get the data of this Interval?
And how can I creat and implement a VQ without loseing any data?

Thanks
Eva




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Marked as best answer by on Today at 06:27:42 AM

mboertien

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Missing Interval / CCAnalyzer
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • Withing your strategies have you configured IR to send the calls through your virtual queues ?

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    Eva

    • Guest
    Missing Interval / CCAnalyzer
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
    Yes, this is true.
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    mboertien

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    Missing Interval / CCAnalyzer
    « Reply #3 on: January 01, 1970, 12:00:00 AM »
    And you can also see them in CCPulse??
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    cumi

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    Missing Interval / CCAnalyzer
    « Reply #4 on: January 01, 1970, 12:00:00 AM »
    Use VRQ only in multisite environment !(Instead of VRP)
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