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Eva

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Missing Interval / CCAnalyzer
« on: January 01, 1970, 12:00:00 AM »
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Hello together,

we have Genesys 5.1 and we are reporting whit the CCAnalyzer.

I have created a new VQ and implemented it in one of ouer Routing Strategys.
For this Interval ( 15 min) we have no data in the DM Database.

What can I do to get the data of this Interval?
And how can I creat and implement a VQ without loseing any data?

Thanks
Eva




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mboertien

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Missing Interval / CCAnalyzer
« Reply #1 on: January 01, 1970, 12:00:00 AM »
Withing your strategies have you configured IR to send the calls through your virtual queues ?

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Eva

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Missing Interval / CCAnalyzer
« Reply #2 on: January 01, 1970, 12:00:00 AM »
Yes, this is true.
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mboertien

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Missing Interval / CCAnalyzer
« Reply #3 on: January 01, 1970, 12:00:00 AM »
And you can also see them in CCPulse??
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Marked as best answer by on May 17, 2025, 01:41:59 PM

cumi

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Missing Interval / CCAnalyzer
« Reply #4 on: January 01, 1970, 12:00:00 AM »
  • Undo Best Answer
    • Use VRQ only in multisite environment !(Instead of VRP)
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