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Regi

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Writing Strategy
« on: January 01, 1970, 12:00:00 AM »
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Hi, I would like to learn strategy writing. Is there any tutorials or any web site I can go and learn it.

Thanks, Regi
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Tony Tillyer

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Writing Strategy
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • I doubt that you would be able to obtain any Genesys training material without attending the relevant course. I do not believe there are currently any guides to Routing although I have it on good authority that an authorised "Genesys for Dummies" is in the making at present.

    Tony.
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    Kevin

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    Writing Strategy
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • If you have access to the Support site, they have developed a PDF with sample strategies in it.

    Though I do agree with Tony there are usually certain things that are covered in classes that are not listed (or apparent) in the documentation.
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