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Eva

  • Guest
Reporting / CallConcentrator
« on: January 01, 1970, 12:00:00 AM »
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Hello!

I´m very new to Genesys, and I hope that anybody of you is able to help me!

I´m trying to install the CallConcentrator. It is running allready but he is not wirting any data in the AREC table.

Does anybody know a good resource with respect to CallConcentrator installation issues?

Is there anybody out there focussing on Genesys reporting configuration?

Your assistance is very much appreciated.
Regards
EVA

Victor

  • Guest
Reporting / CallConcentrator
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
  • Good morning, Eva!

    What does AgentRecordUserTypes say in CCON configuration?
    A value must be supplied for it.
    From Genesys docs:
    Valid Values: Must contain two elements separated by commas: a custom code greater than 199 and a custom
    field name.
    Dependencies: AgentUserFields

    By default, you would have: 202,lunch,205,break
    Do you have that?

    If that does not work export the properties of CCON and posted here... I will take a look at it.

    Vic

    Eva

    • Guest
    Reporting / CallConcentrator
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
  • Hello,

    yes this in my problem! ;o)

    I don´t know which values I have to write in the AgentRecordUserTypes and in the AgentUserFields.

    I still have the default value.

    Regards
    Eva


    Stefan C

    • Guest
    Reporting / CallConcentrator
    « Reply #3 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
  • Hi Eva,

    dit you check if the option AREC is set to ON in the ccon configuration ?

    Stefan