VOIP TServer Type?

[Tony Tillyer]

I've trawled through the Genesys Knowledge Base for details of the TServer type to support VOIP apparently, this is an "SMCP" TServer. Can anyone confirm this?

I was hoping that we could simply addon the VOIP requirement to an existing (G3) TServer, which is already installed and supporting our traditional Solution/model.

...Thanks for your continued "support" ladies and gents!

Tony

[Steve]

Surely the TServer type depends on the switch type. We are using a Nortel CS2000 to provide VOIP, so that's what type of TServer we are using.

If you are using a G3, I would of thought that your existing Tserver would be OK. I assume that even in the VOIP world, the Tservers still connect to the Avaya via the MAPD/CLan cards.

Steve

[Tony Tillyer]

Steve I was given the impression that our VOIP would be CTILess when in fact it will be fed into a local ACD associated with the G3 Switch thereby via the normal TServer on site.

All is clear now...

Thanks,

Tony

[Charles Rennie]

Your switch is still the same and the TServer should not have to be replaced. TServer will still get the switch informaton the switch is doing the TDM and VoIP.

[Tony Tillyer]

Thank you I understand the implications with regard to the technology, now that I have investigated the architecture.

Tony