VDN script HELP!!!

[Vic]

Hi, I have a music DN which I used when the calls are in a virtual queue.

The vector for VDN is as follows:

01 wait ime 4 secs hearing ringback
02 adjunct routing link 1
03 adjunct routing link 3
04 wait ime 20 secs hearing music
05 announcement 2134
06 wait ime 20 secs hearing music
07 announcement 2135
08 goto step 4 if unconditionally
09 stop
10

The way I use this VDN is to define it as Voice Treatment Port and then use IVR icon in IRD to send the call to it for 1 second.

As you can see from the script, it sends an adjunct back to URS, thus making URS leave IVR treatment port and move on to the next step in the strategy while the actual call is parked on this VDN until an agent is found.

My worry is:

what will happen to the actual call is I decide to just kill URS?

Will PBX take over? Judging from script above, I do not think Avaya would even notice that URS is gone. What should I add to make PBX call a different vector if URS dies while the music is on?

Thanks!
Vic

[IanDs]

Hi Vic,

Firstly im surprised that tserver registered the vdn as a Voice Treatment Port...will try it myself.

Unfortunately the vector you have doesnt have any redundant path. In most genesys queueing / music vectors you will not otherwise he PBX will take over the call as soon as there is a queue to skill xx step.

One thing i might try when i get some time is to actually create a small app that monitors tserver or router and determines if it is still working. In conjuctiopn with modifying variables in vectors....

I will let you know how i go..

ids

[Fra]

Hi Vic,
I have the same treatment but by defining the VDN as a RP and all works fine.
If URS crashs, your vector will loop on forever since it will not receive any Genesys transfer request.