Treatment usage with SelectDN and SuspsendForDN

[Timmy2000]

Dear all,

in my search for Genesys grail, I found myself using SelectDN and SuspendForDN quite a lot. Unfortunately for me, I cannot figure out a way to fine a list of treatments to be used while my call is queued. Using Target object, all I have to do is just specify the treatment and its length and URS will dutifully route the call from one treatment to next until an operator opens up.

With SelectDN/Suspend combination, I found myself using IVR icon, where I define DN to be used and timeout. Timeout does not really mean much, because the strategy keeps on going...

How can I create a combination of treatments compatible with SelectDN and SuspendDN?

[tmurdach]

I'm looking at a strategy I wrote several months ago, but never actually implemented. It was successful in testing so it might give you some ideas on solving your dilemna.

[list]
[li]Use [b]SelectDN[/b] in a function block to "choose" a target.[/li]
[li]Insert a [b]Pause 2[/b] function block. This gives the strategy time (in my situation) to transfer the call to the remote Avaya switch that will be playing the treatment music[/li]
[li]Insert an [b]IVR[/b] treatment block with your treatments. I'm only using 1 treatment block and treatment so I don't know if you can add multiple treatments in the same block, or if you need to add multiple IVR treatment blocks. My block contains a Route Point (an Avaya VDN that simply plays music and hold messaging). The DURATION of the IVR treatment is 1 second.[/li]
[li]Next insert a [b]SuspendForDN(999)[/b] block to wait until a target is Available (for 999 seconds in this case)[/li]
[li]Follow that step with a target block to your SelectDN/SuspsendForDN variable[/li]
[/list]

I will try to test some multiple treatment scenarios later today if time allows.