From Vic :
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Log would be helpful, but my off-the-wall guess are:
1. you do not have backup license for your OCS backup
2. you do not have enough DNs in your license
3. you do not have hot-standby license (if this is what you are using)
I would suggest:
1. POST ocs log to the site (not this one but www.sggu.com/smf - no need to register)
2. check your redundancy setting and whether or not you have backup license.
Tell me how it went!
Vic
P.S. we have moved the forum to a better software and migrated all of the previous posts there too - please feel free to access it directly at www.sggu.com/smf !
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Hello Vic,
thank you for your reply,
This error message occurs when a user programs a callback for the next day. If the user is not logged to apply this callback, so we have this error message :
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Licenses (occ_full) - Total: 402, Available: 376. Licenses (occ_preview) - Total: 0, Available: 0
11:08:57.282 Std 07100 Licensing violation is identified, the violation type Feature usage level has exceeded
Agent (login: 153136) does not have a license. Callback (RecID: 728) is failed.
Agent was not found to send CallBack with RecID: 728
Assigning Agent (DBID: 324) to Call (RecID: 728)
Assigning AgentDN 153236 to Call (RecID: 728)
11:08:57.282 Trc 31005 Making a call: ID 728
11:08:57.282 Trc 31006 Call failed: Call ID 728
11:08:57.282 Trc 31003 Call info: ID 728, GCTI state 3, CM state 12, Time 0, Dialer ID 0, Switch ID 0, DN ID 440, Agent ID ; Record process flag 1
Set CallResult: 3 to CallData with RecID: 728
UpdateRecord Handle:728 ChainID:293 ChainNum:2 SQL_ID:10919
update TV_CENTRE_EST_2006_07_PTF_COLIS_ATTENTE_INFOS_PHONING_F37@11RNWJG set call_result=3,agent_id='153136',call_time=1153732137,dial_sched_time=1153402860,record_type=5,record_status=3,attempt=1 where chain_id=293 and chain_n=2
CM_DBCampaign:135 ProcessChain ChainID=293 GroupDBID:235 Records:2 Chains:2 OnTimer:0 AtWork:0
11:08:57.298 Trc 31002 Call destroyed: ID 728, Type 4, Agent ID , Switch DBID 0, Dialer DBID 0
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The "CallBack" mode is only personal type. I don't understand why i have a license error for this problem.
Thank you for your help
Alexandre