(This is a repost if you get that deja-vu feeling.)
At last the[b] Bulk Call Generator[/b] (BCG for short) which I promised is completed and works here in the office\lab. It is an application that connects to Asterisk, an open source PBX which generates the calls. As BCG runs on Windows and Asterisk is generally a Linux application, BCG is a client of Asterisk, which means you can install BCG on your laptop/desktop and leave Asterisk safely in the server room.
BCG is a call [b]GENERATOR[/b] as opposed to a call simulator. What is the difference? A simulator tricks systems into believing there are calls. A generator creates real calls for the equipment to handle. It has been designed solely as a test tool.
As a test tool BCG can be used for both small and large scale testing. If you create or modify a routing strategy you can set BCG to make a few calls over a period of time to see which destination the calls go to. On the other hand, if you want to soak test your call centre with 200 calls arriving every minute, BCG can do this as well!
Is it a Genesys dependant? The answer to this is No (for now anyway). As Asterisk generates the calls it is only dependent on the PBX it connects to. As Asterisk supports many protocols, BCG can be used to test almost any call centre using SIP, H323, Skinny, PRI, BRI or even POTS lines!
BCG lets you set the number to be dialled (Route Points anyone?
), the call’s ANI/CLI and the number of calls to be made and the rate the calls will be made at.
How much is it? The answer is also simple – it’s [b]FREE[/b]!
My website is currently being upgraded to allow for downloads so in the mean time if you want a copy please message me via this forum or email me and I will gladly dropload you a copy for FREE.
Regards,
Pavel
