" /> Nortel Symposium / PBX upgrade - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Nortel Symposium / PBX upgrade  (Read 3782 times)

Offline Michael

  • Jr. Member
  • **
  • Posts: 50
  • Karma: -1
Nortel Symposium / PBX upgrade
« on: September 19, 2006, 07:14:31 PM »
Advertisement
Currently, we are using Nortel 81c Rel 25.40b w/ Symposium 4.2. All of our Genesys applications are 7.x w/ T-Server being the latest 7.1 release.

We are in the planning stages of a major PBX / Symposium upgrade. The plan as it stands today is to migrate to Succession 4.5 and Symposium 5.0.

Has anyone undergone this upgrade before? I would be very interested in any "gotchas" / implementation steps / comments / etc...  ???

Thanks!
Mike
Logged

trom

  • Guest
Re: Nortel Symposium / PBX upgrade
« Reply #1 on: September 19, 2006, 08:22:10 PM »
Being on release 25 the best you can do is Succession 3.0 upgrade without changing out all the IPE.  If you plan on changing the IPE as well, then no problem, you can get the latest release. To avoid any pitfalls get the switch in order first and then implement Genesys...I can't believe how many sites implement Genesys first and then try to correct all the switch problems.
Logged

Offline Haldane

  • Jr. Member
  • **
  • Posts: 72
  • Karma: 1
Re: Nortel Symposium / PBX upgrade
« Reply #2 on: September 26, 2006, 03:31:30 PM »
Micheal,
  We just went through the same upgarde as yourself. The only issue we had was to do with outbound. In 7.2 tserver there is a new option make-call-manner and this needed to be set to "belligerent". The symptoms were that all outbound calls were havin a connid of 0.
Logged
Pages: [1]   Go Up
« previous next »