Genesys & Java

[Genecist]

What options does Genesys provide for doing a rich CTI implmentation from within a browser using a java applet?

What are the prescribed toolkits, sdk, etc.

Many thanks...

[cavagnaro]

There is a SDK which is included in the same CD with the ActiveX version. Never used but it does exists.

[IanDS]

There is also the Interaction SDK /Agent Interaction Layer (AIL).

IDS

[Genecist]

Perfect.  Thanks.

[Haldane]

Genecist,
    You could also look into the Genesys .NET server or GETS.

[Genecist]

Haldane,

I'm to provide a CTI component to a vendor whose solution is a weblogic/java mix using browsers.  I hate browser based interfaces...even with ajax and such, a browser is still a crippled user experience compared to a fat client.

Up until now, all my CTI solutions have invovled a .net C++ wrapper around t-lib used by .net windows forms clients.

[genesys]

Try with JTele, which is a very small piece of libraries in Java compared AIL