Lost UserData in AgentStarter

[Javier Garagalza]

When an event arrives to an agent we can see in the Eventslog component the data attached to the event.

But whe we try to get this data in the Visual Basic code of the AgentStarter application,

the UserData field is not defined, its value is nothing.



Look at the following example:



   ' Email Handling

   ' =============================================================================

   Private Sub gdtkEmailExtension_TEvent(EventInfo As DesktopToolkitX.TEventInfo)

      On Error GoTo ErrorHandler

   

      Select Case EventInfo.Event

         Case EventRinging

            Answer gdtkEmailExtension

         Case EventEstablished

            PopEmail EventInfo.UserData, EventInfo.ThisQueue

      End Select

   

      Exit Sub

   

   ErrorHandler:

      DisplayErrorMsgBox

   End Sub



We are using an Alcatel ACD. We have tried the same code with a Lucent and it works.