Genesys Agent Desktop 7.2 Performance

[Seb Reeve]

Hi all,

Has anyone noted any specific performance issues with GAD in their environments? We hve just installed GAD on a pretty large web server (Apache/Tomcat/Windows) - screen pops are taking 2-4 seconds to appear with only 1 user on the system!

Is this normal - how long do interactions trake to appear in your GAD?

(FYI We have already implemented the suggested Java settings for large installs etc. from the deployment manual)

thanks,

Seb

[catanirex]

Have you compiled the jsp-pages using the admin interface?
gdesktop/admin/checkJSP.jsp

[René]

Hi Seb,

I have similar experience as you with GAD performance. And my first idea was related to server-side too. Later I found the issue isn't related to server... GAD is pretty CPU demanding on client-side because the pages are not static HTML pages but dynamic HTML pages with lot of client-side scripts.  We found that the main performance lag is caused by antivirus software (McAfee VirusScan) installed on the clients. VirusScan has an option called ScriptScan scanning every script executed by Internet Explorer when enabled. It's done by replacing standard Microsoft scripting library with McAfee's one and calling the original library after the script is scanned. This process is slowing down the GAD performance by several seconds.

René

[Seb Reeve]

Client-side perfomance had been noted as very high - this could well be it - I will feed-back to the group if so. Many thanks René!!

[Seb Reeve]

This cut the screen-pop time by a significant amount - thanks again...

Seb

[René]

Hi Seb,

You're welcome 

BTW: What antivirus software do you have on PCs?

René

[cavagnaro]

Is it normal that when using GAD and make a manual outbound call, if you have to dial an extension it takes about a second for the dialpad to refresh? It's extremely slow in comparison with GCNThick for example.