ODBC error

[Javier Garagalza]

Creating a new AConnection object, we get the next error:
[MERANT][ODBC Oracle 8 driver]Optional feature not implemented.
We can reproduce the error just executing this code:
Dim dp As New DesktopPref
Call dp.Init ("AgentStarter", "juancarlos", "", "62.186.207.23", "2020")
Dim ac As New AConnection
ac.Init dp.CISPref, "Agents", 2000
The last line throws the error.
We can access the database using SQL Plus without troubles.
Have you had the same problem?

[Vic]

I had a similar problem, but after I have created an ODBC system link to the database, this error magically disapperared. Tell me if it worked for you.

By the way, Were you able to submit an interraction to the media link? I get an error in Agent Starter telling me that IMimeMessage is not supported. Any clues?

[Javier Garagalza]

We have created a service in tnsnames.ora and it works. The service must heve the name that is configured in the Datasource Agents option in ContacServer application in the CME. It works without any ODBC. The configuration specifies the driver and the service to use.

About the IMimeMessage error, we can receive interactions without error. It can be a badly registered / missing DLL. I have look for this topic in windows register and it is related to Outlcomm.dll

[Vic]

Javier,

I guess I am confused, because Connection option in Data Sources of Contact center specifies the ODBC connection string. Also, make sure that you are using ORACLE version of Oracle ODBC driver and not Microsoft version.

I have perused through the release notes and there is a tonn of notes on what you need to do if you decide to use Oracle. Have you read through it?

On a totally differet topic were you able to encode/decode messages into MIME and store it in contact database? I end up with a lot of trash showing up in my agent desktop.