Author Topic: Calls being abandoned while ringing on Agent's phone  (Read 19705 times)

Offline bcyk

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Re: Calls being abandoned while ringing on Agent's phone
« Reply #15 on: February 21, 2008, 04:29:55 PM »
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  • Dear Victor,


    I never try SuspendForEvent[] function before.

    After searching URS reference manual (version 7.2), the function may be restricted to a set of events only; EventPartyChanged is not in the list...... It would be great if EventPartyChanged works for this case since timeout parameter is also available.

    Parameters: Timeout: INTEGER or variable
    Type: (type of distributed event): EventQueued, EventDiverted,
             EventRinging, EventDialing, EventEstablished,
             EventReleased, EventHeld, EventRetrieved,
             EventRouteRequest, EventRouteUsed, EventDigitsCollected,
             EventAttachedDataChanged, or EventUserEvent or variable
    Event: STRING (list) or variable (representing a string for the event)
    Return value type: STRING


    regards

    bcyk