Author Topic: Genesys Desktop- screen pop behind existing customer file. (Read 4797 times)

tgarrett12 · « **on:** February 20, 2008, 12:03:45 AM »

How can I get the screen pop to pop inf ront of an existing open file instead of behind in the GAD? When my reps are on a call if they get a new call- it pops behind the existing (hopefully that was a little clearer)?

cavagnaro · « **Reply #1 on:** February 20, 2008, 02:46:00 AM »

you can develop an application to show the incoming call and search the GAD IE window and bring it to front. This using ActiveX Toolkit

René · « **Reply #2 on:** February 20, 2008, 04:10:31 PM »

Hi,

Try to change value of the key "show-on-ringing" to "true". You can find that key in the section "voice" on tab "Options" of the GAD application in CME.

René

tgarrett12 · « **Reply #3 on:** February 20, 2008, 07:06:06 PM »

Thank you both- I think I fixed it using Rene's advice.

cavagnaro · « **Reply #4 on:** February 21, 2008, 12:08:41 AM »

uh? post incomplete...weird....next time will check everything was written...

victor · « **Reply #5 on:** February 21, 2008, 03:44:22 AM »

Attention span of an ...ape?

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Author Topic: Genesys Desktop- screen pop behind existing customer file. (Read 4797 times)

tgarrett12

Genesys Desktop- screen pop behind existing customer file.

cavagnaro

Re: Genesys Desktop- screen pop behind existing customer file.

René

Re: Genesys Desktop- screen pop behind existing customer file.

tgarrett12

Re: Genesys Desktop- screen pop behind existing customer file.

cavagnaro

Re: Genesys Desktop- screen pop behind existing customer file.

victor

Re: Genesys Desktop- screen pop behind existing customer file.