Stat Server application stop after beeing started

[gsarwono]

Hi Genesys Pro,

I have recently problem with Backup Statserver. I have tried to stop and start the application using SCI and also from local server (via stop/start services) unsuccessfully. I am using statserver 6.5 configmanager 6.5, tserver 6.5.
In the log file I got the following errors;
------
--------
Signal 21 received...
22:47:42.978 Std 01000 StatServer Exiting
22:47:42.978 Trc 04109 Logging service stopped

Do you know what above message? And how to solve the problem, is there any documentation regarding to the errors message and how to solve the problem?

Thanks

Gito

[cavagnaro]

If you run the bat file?

[Gito]

Cavagnaro,

Thanks for hint this, it is working now with running from bat file. Do you know, why this happened?

Gito

[victor]

My initial guess would be - check if you have the license in place.
In your log previous to that, see if you have - no license found or something like that. I had this happen to me on more than one occasion.

My second guess would be port: check to make sure that your statserver is not trying to use port already used by some other application. The easiest way to do it is by doing netstat -a when your statserver is not running.

Third, make sure that the standby-mode set in primary statserver for its backup is not hot. Because I do not think that hot-standby statserver makes any sense. If you really want to have a Backup StatServer that starts on switch-over, try warm (even though I have a very weird feeling about this)

Tell me how it went. (Oh, please feel free to post the whole start-stop log for StatServer so that we could get some more info if the top three suggestions did not work.)

[cavagnaro]

Compare your CME application options to the BAT one. I also had that problem, as Vic says i'll also think on port issue maybe.
And also yes please post all the log  More info is on the initial lines.
Maybe a log with the BAT and a LOG with the service

[Mike Kamlet]

Also check the lca logs --

we've seen some timing issues where it takes a while for the statserver to start up, and lca will issue the "kill" signal back to stop the statserver

[Gito]

Thanks everybody for the input.

I have checked the CMG (startinfo) it is the same with the bat script (command to start the statserver). But when I check in the windows services it is different. The different is in the location of the license file. I think I have to change the path to execute (in Windows Services) should be the same with the CMG and the bat script. Now I have to learn how to change it when the applications has been installed?
Do you know how to do it? Should I installed the Statserver from the scratch again?

Thanks in advance.

Gito

[catanirex]

Hi,

Change the ImagePath ( Regedit / Localmachine/system/currentcontrolSet/Services/<StatServerName>

[Gito]

Thanks Catanirex,

Gito