CCPule 7.2 losing file menu

[rellis007]

Relatively new to CC Pulse
Using V7.2 on a XP Office
does not matter if it is an exsisting workspace or new, when i attemp to use a template ( new or old) I lose the file menu... odd.

Any ideal.

rellis007

[mark]

Hi,

How do you mean you lose the file menu?

[cavagnaro]

Have you tried to reinstall the application?
Another computer?

[Randy]

I have removed and reinstalled the App,
When I say I lose the file menu,
File View Tools Window Help are the primary file meus I lose file, I only have View Tools Window & Help, if I delete teh template then the file comes back?
I initially though it was a corrupt template to perhaps corrupt thresh-hold, but happens in a new workspace as well with new templates and thresh-holds..
Rellis

[cavagnaro]

Uh?? That is definitively not normal, I'll request another CCPulse installer to your provider.

[rellis007]

Thank you :-(

[rellis007]

FYI: I found my answer!  Seems that the un-installer for CCPulse is less than complete.
There were several things in the registry that were related to CCPulse.
After cleaning up the registry. wala, my file menu stays put.. :-)

Rellis007

[cavagnaro]

Hum, still i'll ask for a new installer. just in case.

[victor]

Hi, can you please tell us what version of CCP it is? 7.2.xxxx? I would hate this to happen to our users since all of us are using 7.2 right now.

thanks a lot!!!
Vic