MCR for email handling help

[cavagnaro]

Ok, CCpulse working, now I see a different stuff on URS but still no routing...

[René]

URS log looks better now. Have you restarted InteractionServer?

[cavagnaro]

Yes, 2 times. Nothing I can read easily on this TServer log...

[cavagnaro]

Well at least now on CCPulse I can see (finally) the email DN on the agent 
But he is on ready and nothing happens.

[René]

I found this message in IxnServer log - [i]16:46:26.609 Trc 24011 Universal Routing Server 'UniversalRoutingServer' has no strategies loaded[/i]. Try to unload and load again the strategies.

[cavagnaro]

Yeah! Just did that and an email arrived!! 
But now i get an
Unavailable action, the E-mail Default Queue inbound_queue does not exist in configuration

Will check GAD config

[René]

We won

Check GAD options - section "multimedia", key "email-default-queue" and "email-outbound-queue".

[cavagnaro]

Yeah! now i have to run to another customer! genesys down! why me!!

Thanks a lot René, catanirex  i owe you a big one! Thanks!

Will continue later and begin my rule tests...finally 

[cavagnaro]

Hi René, guys,
I have a new problem with this...an outbound email keeps and keeps going to the same customer (me lol), I receive a lot of emails like if it was not going out...here are the logs (which I still can't understand at all) and the strategy image...

Any ideas?
Thanks

[René]

Hi Cav,

Based on the quick log analysis the issue is caused by a strategy that generates acknowledgement. I can see in ESJ log that the method 'ACK' is executed repeatedly for the same interaction (id: 0001Fa3NWF3400S1).

René

[cavagnaro]

Hi René,
I also saw that but don't understand the reason of it...any ideas?

[catanirex]

There are also some messages like this:
Service 'Email' failed in method 'Send' (Connnection to SMTP Server host '10.10.3.60', port 25 failed.).

Maybe there are some mis-configuration in communication between SMTP server and ESJ?

In the inbound strategy, are the inbound email stopped when the ack is created? If the inbound interaction still is active, it coculd explain why acks are sent continuosly.

[cavagnaro]

Yes, initially the SMTP password account was blocked, once they released I started receiving N emails...
I have configuired the __STOP__ queue for an existing interaction, is that what you mean? I'll post a picture of the entire  strategy later...
Thanks a lot

[René]

Hi Cavagnaro,

Have you made it working or still receiving hundreds of emails ?

R.

[cavagnaro]

hehe I had to deactivate the strategy...what a solution...lol
I have no clue what is going on, everything was working ok...changed SMTP and POP passwords and Bam! Take your tons of emails!