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Author Topic: remove the MOH while the call is transfer to an agent  (Read 2346 times)

Mike

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remove the MOH while the call is transfer to an agent
« on: May 31, 2007, 06:28:21 PM »
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We have OCS (2step transfer with CPD Server), my question is  if there's a way to remove the MOH (in a Nortel PBX) while the call is transfer to the an agent. There's like a 1 sec. with the music while the transfer is completed, of course we don't want the MOH to be remove for all the call center.