Transfer routing, EXCLUDING some destinations

[Kevin S]

"Debug only code... Comments [and documentation] lie..."

[JTL]

[quote author=Kevin S link=topic=2283.msg8766#msg8766 date=1184173940]
"Debug only code... Comments [and documentation] lie..."
[/quote]

I've tried it both ways, and no joy. 2 Transfers to the RP in the filter, and 2 to a different one, and when I check the agent report, all 4 transfers show in the 'transfers made' stat, but nothing shows in the filtered version...


oooh wait. Just realised DMA hasn't had its filter changed. It actually still has "ThisQueue=30001" which I now understand is the incorrect syntax.

I'll change that to match the statserver and retry...

[JTL]

Nope...

This is starting to do my head in now.

[JTL]

Still no joy.

I even just tried attaching some data to the call, with no joy.

I think the keys things are:

1) this is a blind transfer to a RP which then initiates a TB&T
2) by the time the Agent has completed the transfer, the 'ThisQueue' or piece of attached data has not yet been added, so CANNOT effect the Agent stats
3) I'm trying to report on the Agent, not the Queue

I'm thinking it might have a better chance of working if the data was attached by the Softphone IMMEDIATELY AS THE TRANSFER IS INITIATED. But by the time I do it in the strategy, it is too late...