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Author Topic: From field when agent answers an email  (Read 2574 times)

Offline cavagnaro

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From field when agent answers an email
« on: June 14, 2007, 04:50:49 AM »
Hi,
Customer is asking the following:

On eMail Server i create 3 pop3 accounts.
Customer wants that when the agent answers an email from account 2 the From field is filled with the account 2 info, if answer from account 1 the From field is filled with the account 1 info and so on.

Is it possible?
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Offline René

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Re: From field when agent answers an email
« Reply #1 on: June 14, 2007, 05:26:33 AM »
Hi cavagnaro,

Yes, it is. That should be the default behaviour how Genesys selects "From" address. What application do you use for the agents?

R.

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Offline cavagnaro

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Re: From field when agent answers an email
« Reply #2 on: June 14, 2007, 05:41:14 AM »
Actually we are just planning, still testing how to handle emails with only 1 email account they gave me for testing.
So i have not yet touch the GAD which will be the application they will use.
Thanks a lot René  :D
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