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Mike

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ICS 6.5 with Framework 7.1 - How configure Person and Place for emails
« on: August 16, 2007, 04:51:15 PM »
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Hi,

How we configure Persons and Places in CME for emails?
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Offline vivek

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Re: ICS 6.5 with Framework 7.1 - How configure Person and Place for emails
« Reply #1 on: August 16, 2007, 05:45:14 PM »
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    • Have u tried to configure like Framework 6.5?
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    Offline René

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    Re: ICS 6.5 with Framework 7.1 - How configure Person and Place for emails
    « Reply #2 on: August 16, 2007, 06:51:17 PM »
    Mike,

    The configuration is the same as with Framework 6.5. Do you have any issues with that?

    René
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    Mike

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    Re: ICS 6.5 with Framework 7.1 - How configure Person and Place for emails
    « Reply #3 on: August 16, 2007, 07:12:07 PM »
    No thanks I just found the configuration that is needed.

    Person:
    Agent login: 2000 (Voice-Switch)

    ICS-Switch
    Agent login: 2000
    DN: 5000 (DN type: E-mail address)

    Voice-Switch:
    Agent login: 2000

    Place:
    Email address (ICS-Switch)
    ACD Position (Voice-Switch)
    Extension (Voice-Switch)
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