Support for clustered Cisco Communications Manager (former CallManager) ?

[CTIGurus]

Team,

We have been asked to advise on the ability by Genesys to support a clustered Cisco Communications Manager (CCM) setup - other than the ability to just load-balance across two single CCM systems.

The statements made by Guy Ingram (Principal Consultant, Ingram Consulting) during G-Force 2006 seem to indicate there is no native support for CCM clustering ... we have seen no conclusive material from Genesys on this yet. Any experice from this community ?

NB We know that Genesys are a Cisco Technology Partner for CCM version 4.2, however this certification does not cover support for clustering to our knowledge.

Regards,
Dick Swanson, CTIGurus

[mark]

Good question. I am sure a lot of people would like to know this information, if not for now then definitely for the future.

[René]

CTIGuru,

Genesys uses JTAPI to talk with CCM so the supported features are determined by that protocol. You can find description how JTAPI supports clusters in "JTAPI Developer's Guide". I would say that Genesys supports the same as described in the guide.

I did some tests with CCM cluster last year and it worked correctly.

Mark - I don't know the current configuration of your system but during pilot phase we tested Genesys against CCM cluster and it worked correctly...

René