Controlling CCPulse in SCI

[CTIgem]

I think I saw somewhere in the thread, we can control CCPuls from SCI (start and stop).
Is it possible?
I see it in solution templates but...

[cavagnaro]

Uh? CCPulse is a like a third party application, it exists on CME only for reading general configuration and users permissions.
As it is not a service it can't be stopped or started

[victor]

CCPulse is an application. Think of Microsoft Word.
Do you want to start and stop Microsoft Word on someone's computer?
I am surprised that SCI shows CCP at all. It should be smarter than that.

[Kevin S]

Continuing the thought, in order to control CC Pulse via SCI, I believe you would need to
(a) Define the CC Pulse application to a host
(b) install LCA on the specific host.

Since the CC Pulse template does not allow for host definition, it would probably mean creating a new template, in order to define the host.
Then you get to defining the hosts to control, installing LCAs on the desktops, individual CC Pulse applications for each PC, etc etc etc.

ASSUMING Solution Control could control a non-service application, and ASSUMING you could do the above, it sounds like a lot of work for little benefit. As Victor said, why would you want to control an application on a user's desktop? I know I would not want to be on the receiving end of that....

[tony]

Ah, but:

If you are not a 24hour Call Centre and if you had the CCPulse client running on a Server, co-resident with the associated StatServer (and thereby LCA), it [i]could [/i] be up and running 24 hours a day.  No missed stats for your Team Leads first thing in the morning because they forgot to start CCPulse when they booted up their PC, etc.

I think it has legs (potential)...

Tony

[cavagnaro]

[quote author=Kevin S link=topic=2443.msg9205#msg9205 date=1188564532]
Continuing the thought, in order to control CC Pulse via SCI, I believe you would need to
(a) Define the CC Pulse application to a host
(b) install LCA on the specific host.

Since the CC Pulse template does not allow for host definition, it would probably mean creating a new template, in order to define the host.
Then you get to defining the hosts to control, installing LCAs on the desktops, individual CC Pulse applications for each PC, etc etc etc.

ASSUMING Solution Control could control a non-service application, and ASSUMING you could do the above, it sounds like a lot of work for little benefit. As Victor said, why would you want to control an application on a user's desktop? I know I would not want to be on the receiving end of that....


[/quote]

I don't think this is natively possible because what SCI does with START/STOP options are to start and stop Windows services (net start <Genesys Component> / net stop <Genesys Component>)

CCPulse executes not on the host PC but in the Client PC

For this i believe you should create the ccpulse as a service, then as Kevin told create a template, but it can start (think so) and begin collecting stats, but wouldn't kill it with the stop command from SCI. Now as it has a GUI i can't run on background as a normal service does with out a GUI, so the PC should have no login option.
For the template it should exist one for each PC. Now CCPulse for me is a tool for real time monitoring, the stats of type SinceLogin are very few compared to the ones that monitor an hour or so.
StatServer also saves the stats for a time so not necesarily when they boot the PC it will be on zero...right?

[tony]

I think we might need to go back to the "why" from the originator?

CTIgem - what is the main purpose of being able to start and stop CCP via SCI?

Tony

[CTIgem]

I have ccpulse template that sends an email alert when conditions are met.
I thought it would be nice if I have control to stop and start CCPulse from SCI.
In case admin guys forget to bring it up.

My initial thinking was that it wasn't possible but when I saw that routing solution template have CCPulse as one of components, I might be wrong.

Or it maybe still possible. I think any third party app can be start thru SCI just as long as you can create a batch and set up an app in CME and have LCA. Just like you can start Flexlm.
I'll do some more digging....

[cavagnaro]

Again LCA only sends net start <app> or net stop <app> as you may know this only works with services.
When you say that a routing solution template have CCPulse as one of components you mean CCPulse is on the connections section? If so that is wrong

[Sylvainsjc]

We have deployed a CCPulse controlled by SCI as a third party application.
All you have to do is to find the way to launch CCPulse as a service on windows. You will find a lot of way with google.
Now the problem with CCPulse 7.5 is that it does not accept any more user/password in the command line

[Sylvainsjc]

Solved :
You can download CCPulse+ with implemented ER# 120036508  - it's not possible to lunch CCPulse+ 7.5 from cmd without put user/pwd. The new version is available from Genesys Support site.
Command line implemented
To turn it on add CCPULSE_ACCESS variable with value COMMAND_LINE to user or system environment variables
and use following format of command line:
CallCenter.exe /app <application_name> /user <user_name> /pwd <password> /ws [workspace_name]
workspace_name is optional. if it is missed CCPulse do not load any worksapces
CCPulse+ uses last successfuly connected Configuration Server host & port. So you should connect CCPulse+ manually before you will use command line