Performance Question

[vivek]

Hi,

Currently our Framework applications and CCA applications are running on separate servers.
We are thinking to put both in one AIX 5.3 server. I was wondering by doing this will I run into any performance issue.
Please share your experience if you have any.... Thanks.

[Adam G.]

Distributed is always best. Also if it works well why change?

[vivek]

The reason company wants to save money in server maintenance, etc.

[CTIgem]

I would check cpu/mem usage in current setting. If it is minimal, move it one component at a time.

[victor]

The only thing I would worry about is how much of a load your Datasourcer would cause to your StatServer. In many instances we found statserver cause an incredible amount of load on a system when used by CCA and you have over a 1000 people. Add to that database (which I assume you would also host on the same server as well, right) and ETL, and I think you need to really plan ahead.

If you are talking about 200 people or less, I would not even think twice + just move the whole thing. If you have close to 1000, I would really consider keeping your architecture as distributed as possible. We rely on redundancy a lot at our call center, so, having everything jammed into one PC brings a lot of other issues besides the load that you will need to address.

So, the bottom line - go for it if it is under 200 people, but keep in mind that you should expect triple load amount of the sum of all your existing Genesys products.

[vivek]

Thanks to Victor and others.
Yes, we have around 200 agents. I think we are good to go ahead.