Treatments and Preview

[Grega]

Hi,

I'm having a few difficulties getting treatments to work on preview campaigns, where the call hander is returning the dial result back to the campaign calling list.  It does not re-schedule the call based on the criteria stated in the treatment.

Any ideas?

Many thanks,

G.

[cavagnaro]

what?
What is a call hander? The agent? Record_handle?
What does your treatment says?

Please be more detailed, your question is too ambiguous.

[mark]

Cava, the call handler is an agent.

[cavagnaro]

Ok,
Please Grega can you explain in more detail your problem? An example Call flow and agent procedure and also your treatment description or screenshot will help a lot to determine your exact problem

[Grega]

Cava, I have now resolved this.  thanks for your help.

Greg.

[cavagnaro]

And what was it?

[jjavierv]

Hi!!! I may have the same problem, and wondering how you guys solved it! 

This is the scenario:  I have my softphone, working fine with progressive and predictive dialing modes, calls are made and received, treatments working fine and rescheduling superb!... but... when I try "preview", I save the call result using "UpdateCallCompletionStats", hoping OCS understands or reads it, so it can trigger the treatment, but... nothing happens

Am I using the wrong request?