Support for Cisco CallManager

[Leapfrog]

Team,

What is the latest release of CallManager supported by Genesys v7.5 ?

Regards

Leapfrop

[René]

Hi,

The latest supported CallManager version is 5.1.1. You need TServer 7.5 in such case.

René

[Leapfrog]

Thanks a lot René for your help.

I am challenged in internal of my company by telephony's department in charge to deploy CallManager. They ask me how I can be sure that Genesys and Cisco will run together. Because on the web site of Cisco, the current compatibility is between CallManager v4.1 and Genesys TServer 7.2.

Regards,

Leapfrog.

[René]

You're welcome.

Genesys is direct competitor of Cisco in the call centre area so I would doubt that certification takes some (long) time due "unknown" reason

You can find supported versions of CCM in the release notes of TServer for Cisco CallManager.

René

[andrew chau]

Is the Genesys IP contact centre compatible to Cisco CallManager 5.1?

[cavagnaro]

Genesys IP contact Center? What is that? Can you be more specific? Under Genesys all is IP so don't understand your question...

[andrew chau]

Sorry.... I would like to know the compatibility between Genesys Software ACD and Cisco CallManager 5.1.

Many tkx.

[cavagnaro]

? Genesys is a CTI, one of his products is URS (Universal Routing Server) which is something like an ACD but much more advanced.
As Genesys is compatible with CCM and your version is covered I see no problems.