Attaching INTEGER Userdata using URS

[jbobinsk]

I think that you can try to create InteractionData type int and then input value in it so it should work (I never tested it but looks logically).

Regards

JB

[cavagnaro]

No, doesn't work, tested already

[jbobinsk]

It should I'm sure - because a two years before I did it this way. You have to only assign Interaction data not directly key of interaction data.
But I'll check it and let you know.

[jbobinsk]

Sorry for confusing you.
I have just checked - and I was wrong, actually I don't see the way in which there is possible to attach/update integer value to the UserData directly from strategy.
I have done it before but not by URS.

[cavagnaro]

Ok guys, I received a solution from Genesys do this:

In my test strategy I created an Integer variable called var_Age.  I assigned my variable a value of 32.  I did not put quotes around the 32 in my assignment block.

Then in my Update function I used the {d} in the Key Field and selected my Variable as the Value.  My Update function was as follows.  NOTE that the entire Prefix and Key are enclosed in Single quotes:

Update['{d}MyAge',var_Age]

URS then did the udpate as follows:

    _I_I_00650184e3e08001 [09:04] ASSIGN: var_Age(LOCAL) <- INTEGER: 32
request to 65220(TServerG3) message RequestUpdateUserData
        AttributeReferenceID    15
        AttributeUserData      [16] 00 01 01 00..
                'MyAge' 32
        AttributeConnID 00650184e3e08001
        AttributeThisDN '5040'

Works for me (URS 7.2)

Can you try and post comments?

Regards

[Daimonas]

The Genesys solution sounds like the best, I remember I ran into this issue a couple years back and I ended up using Routers function SendRequest with a type of "RequestUpdateUserData" and then spesfiy all the parmameters in the Request field.  This works the same as a soft-phone updating user-data.

[victor]

Can you post a sample strategy?

Also, what are some of the other things you can send with SendRequest?

[Daimonas]

Yeah, I will have to find one where I did it but you can pretty much do anything with it, SendEvent works too.

[Seb Reeve]

cavagnaro - you are a genius!! Thanks - another undocumented Genesys feature...

Are there any other prefixes we should know about?! Can you use {f} for float?! or {b} for binary??

Seb

[cavagnaro]

lol I'm not a genius, I only persevered bothering Genesys people who insisted on it was not doable and called here and there and ups! You can do it! Who would ever know...
Would ask if there are other options.

Regards