CC pulse and RONA

[dink]

I need to have the number of call "redirected on no answer'in my reporting. In one of the topics I have read that I can use the statistic "Total_Forwarded" It is no problem to add this in this options of the Stat Server. However when I try to create a template, thus function is not available and I am not able to select this function. Any ideas ?

[abdel]

i think that you need to re-start your stat server that CCPulse connect to it, after you'll find your new stat.

[dink]

abdel,

i restarted the stat server; nothing changed

[Sylvainsjc]

Change statserver logs to all and restart it.
Then find the name of the new stat in the logs, there must be an error...
Maybe a snapshot of the stat you create may help...

[mark]

Have you created the stat on the stat server that you are connecting to with CCPulse?

an extract from the statserver log on startup would be good :]

Mark

[dink]

Thx chaps

The problem seems to be solved. I checked the log files and it seems to be ok. It is available when I create a new template, but it is not available when I try to modify an existing template.

cheers

dink (roger)