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Offline sitto

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Integration with Impact360 WFM (Blue pumpkin)
« on: October 29, 2007, 04:28:58 PM »
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Hi,

I'm finding how to integrate with Impact360 WFM?
I know genesys provided Blue Pumpkin Integration if I wouldn't like to use it.
Do u have another way for integration?

Please advise me.

Many thanks,
Sittinan
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Offline René

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Re: Integration with Impact360 WFM (Blue pumpkin)
« Reply #1 on: October 29, 2007, 10:06:38 PM »
Hi Sittinan,

What kind of/level of integration are you talking about?

René
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Offline sitto

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Re: Integration with Impact360 WFM (Blue pumpkin)
« Reply #2 on: October 30, 2007, 10:11:33 AM »
Hi Rene,

Thanks for your response.
I would like to get real time agent status and historical data from Genesys.

Thanks,
Sittinan
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Offline Adam G.

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Re: Integration with Impact360 WFM (Blue pumpkin)
« Reply #3 on: October 30, 2007, 12:25:24 PM »
I've done Aspect eWFM and IEX complete integration from Genesys. Is there a market for a BP integration app?



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