GVP Architecture

[malismol]

I am evaluating the GVP to integrate it with Genesys CTI. Firstable we are going to generate a Testing enviroment, that“s why we are trying to deploy it with the less elements as possible.

Our questions:
  * Integration between the Genesys CTI and GVP is between the IVR Server and IVR Cliente, isn“t it?
  * If is possible to install al the elemts in only one host, because we have ridden that IPCS must not be with the VCS.
  * Wich are the minimun elements necessary for this implementation.

Any help will be thanked

[cavagnaro]

Hi,

I'll try to help.

Integration between the Genesys CTI and GVP is between the IVR Server and IVR Cliente, isn“t it?

Yes it is.

If is possible to install al the elemts in only one host, because we have ridden that IPCS must not be with the VCS.

You can install all GVP on one server, however you must decide if you are going to use VCS for Dialogic Board or IPCS for IP (SIP) integration.
However for VCS I would recommend to install on another Server as Dialogic host because it will consume process of the CPU and will probably slow down GVP performance.

Wich are the minimun elements necessary for this implementation.

Your Windows 2003 server, IIS, security patchs installed and the rest comes with a CPU based on XEON. Depending on your channels you may decide how to deploy your servers.

[malismol]

Hi cavagnaro,

Thank you for your information.

I would like to ask you a little bit more, just to be sure.

In our platform we have a Avaya Switch so I understand that is why we don“t have a SIP. So, our GVP configuration only uses a VCS?

As I told you, we need to minimize the hw requirements,... (minimize money requirements as well). What we are going to install in one host is:
    * VCS
    * Dialogic, we don“t mind if is slow because in this time it is just for the testing enviroment.
    * VPM
    * ASR
    * IVR Server Client

Do you think that we need any other element or we must install any of this in any other machine, to implement a simple GVP?.

Or do you have any other advice to make me?

Thank you very much for your help.

[cavagnaro]

YEs it will work, but how good do you want it to work?
ASR is another process consumer, add it to your Dialogic Board process consume and you will probably have a lot of issues like delays, slowiness while playing or prompting for a voice...Also as IIS will be on the same CPU imagine the problem it may carry a delay on a DTMF parsing for example.
Putting myself on the medium scenario I'd use a CPU for Genesys GVP and Web Serviced, another for Dialogic E1/T1 board and another for ASR in order to ensure a good quality and solution and avoid any kind of problems and thinking already on expansion of boars if you say that SIP is not an option (licensing maybe?).
Just remember the cheap sometimes may become a headacke later.

[CTIgem]

We are running GVP in testing env
VCS
VPM
Dialogic 48 port but 24 used
No ASR

TServer IVR running on somewhere else.

[malismol]

Hi,

Thank you to both for the information.

We are going to deploy in our test env:
  Host 1
  * VCS
  * VPM
  * Dialogic Board
  * ASR
  * I Server Client

  Host 2
  * IVR Server
  * CTI Server
I know what cavagnaro said what for the production enviroment we are going to deploy using more than one host for the GVP.

And another question, our CTI solution is Genesys version 6.5. Would be possible to integrate this CTI version with GVP version 7?.

Thank you

  Marķa

[David Griswold]

I can tell you, that after installing well over 50 VCS systems in a large GVP deployment, both production and development, you will not be happy with the performance of the system you are planning on implimenting, especially if you are not using a 'host processing' Dialogic board.  We only used DMV cards with dedicated processors, and we still put them in separate systems.

Good luck,
David Griswold

[victor]

[quote author=malismol link=topic=2659.msg10526#msg10526 date=1198062882]
I know what cavagnaro said what for the production enviroment we are going to deploy using more than one host for the GVP.

And another question, our CTI solution is Genesys version 6.5. Would be possible to integrate this CTI version with GVP version 7?.

Thank you

  Marķa
[/quote]

Maria,

I have asked Keith@STAR to answer your questions - can you please post the relevant parts of his reply if you think others can benefit from it?
When it comes to GVP, Keith as good as it gets

Thanks,
Vic

[Keith]

Hi,  Maria.

I examine it about your question.
Please wait a little more.

Keith.

[malismol]

Hi Everybody,

I“ll wait.

Thank you.

  Marķa

[Keith]

Hi! Maria,

It is necessary to use higher than I-Server version 7.2 when you install GVP7.5.

I-Server7.2 supports TServer6.5, but does not support Framework6.5.

From this, I think Framework and TServer to use version 7.

Keith

[malismol]

Hi Keith,

So we have to think about upgrade the version of our Framework before to deploy the GVP.

Thank you for your time.

Marķa