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dink

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GAD and Business Attributes
« on: December 20, 2007, 02:39:22 PM »
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We have implemented a GAD that contains outcome codes. The latter is implemented via Business Attributes in CME. It works fine but the order that these business attributes are displayed in the GAD seems to be random. Our customer wants to have them in alphabetical order.

Anyone on this forum that can give me a hint ?

Offline catanirex

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Re: GAD and Business Attributes
« Reply #1 on: December 20, 2007, 02:49:54 PM »
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  • Just a qualified guess :-)
    GAD displays them in DBID order?

    dink

    • Guest
    Re: GAD and Business Attributes
    « Reply #2 on: December 20, 2007, 03:02:21 PM »
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  • I don't think it is the DBID order; but i will check it

    dink

    • Guest
    Re: GAD and Business Attributes
    « Reply #3 on: December 20, 2007, 04:38:37 PM »
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  • it is random

    Offline daveg

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    Re: GAD and Business Attributes
    « Reply #4 on: January 04, 2008, 11:41:42 AM »
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  • I had the same problem with the "Title" being randomly ordered. There was no logic to the oredr (dbid, date of creation,.....). Genesys fixed it after I raised a SR. Send an SR and ask for alphabetical order.