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Goode

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Logging After Call Work reasons
« on: January 23, 2008, 02:40:31 PM »
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I have a softphone application that is built using T-Lib. When a call completes I need to force the agent to enter an After Call Work code from a drop-down menu before carrying on. Storing and Retrieving the codes in the Genesys database is no problem.
What I need to know is what T-Lib method do I call in order that the ACW code is stored in the Genesys database and will be subsequently available for reporting purposes.
Thanks in advance

Offline cavagnaro

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Re: Logging After Call Work reasons
« Reply #1 on: January 23, 2008, 02:53:14 PM »
search in the forum, it has been widely discussed

Goode

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Re: Logging After Call Work reasons
« Reply #2 on: January 23, 2008, 03:01:24 PM »
Of course I tried that before posting the question. I guess I need to try harder. Any suggestions as to what I should search on?

Offline cavagnaro

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Re: Logging After Call Work reasons
« Reply #3 on: January 23, 2008, 03:03:13 PM »
Reason Codes, that was discussed and even a lot of VB code was posted :)

Goode

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Re: Logging After Call Work reasons
« Reply #4 on: January 23, 2008, 03:12:34 PM »
Thanks for the swift response.

Offline victor

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Re: Logging After Call Work reasons
« Reply #5 on: February 14, 2008, 11:53:36 AM »
Goode,

excuse Cavagnaro's crankiness - he is after all just an ape!  :P

Here is a sample code written by Cavagnaro himself:

http://www.sggu.com/smf/index.php/topic,2216.0.html

If you have more questions, please feel free to ask!
(but I would strongly suggest posting a picture of banana or some other monkey treat to keep our grumpy ape happy!  ;D )

Best regards,
Vic

Marked as best answer by on August 09, 2025, 02:43:21 AM

Offline cavagnaro

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Re: Logging After Call Work reasons
« Reply #6 on: February 14, 2008, 08:02:36 PM »
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  • ;D ups.