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Offline davidw

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CCPulse Threshold and Action (send voicemail)
« on: February 21, 2008, 09:43:40 PM »
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I'm trying to setup a threshold of zero or less than one agent logged in and play an action of, send voicemail and play a wav file. I have the threshold and wav file working but can't figure out how to set up the voicemail????

Any thoughts????
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Offline cavagnaro

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Re: CCPulse Threshold and Action (send voicemail)
« Reply #1 on: February 21, 2008, 09:52:59 PM »
Voicemail? Uh? Can you be more specific?
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Offline davidw

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Re: CCPulse Threshold and Action (send voicemail)
« Reply #2 on: February 22, 2008, 06:33:53 PM »
I'm looking for a way to send an external notification. Maybe a text message of automated call. I tried the email option but can't get it to work as I have the wrong outlook version.
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Offline cavagnaro

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Re: CCPulse Threshold and Action (send voicemail)
« Reply #3 on: February 22, 2008, 06:45:43 PM »
There is a post where same Outlook problem was asked and a solution was given by using an external dll. Have you tried it?
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