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Author Topic: Virtual Agent Groups  (Read 3395 times)

Offline AndreK

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Virtual Agent Groups
« on: March 25, 2008, 03:32:49 AM »
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Is there a way to create a virtual agent group which is switch related. So it returns the skilled agents for the different switches?
eg.

SkillExists(“SkillName”) for Switch01
or
SkillExists(“SkillName”) for Switch02
or
SkillExists(“SkillName”) for Switch03
Thanks
Andre
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Offline cavagnaro

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Re: Virtual Agent Groups
« Reply #1 on: March 25, 2008, 05:20:14 AM »
Dont think so but maybe something like:

SkillExists(“SkillName_SW1”)
or
SkillExists(“SkillName_SW2”)
or
SkillExists(“SkillName_SW3”)
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Offline Sylvainsjc

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Re: Virtual Agent Groups
« Reply #2 on: March 25, 2008, 12:00:29 PM »
[color=blue]No you can't but you can make a mix of :

SkillExists(“SkillName”) & LoggedIn(“SwitchName1”)
or
SkillExists(“SkillName”) & LoggedIn(“SwitchName2”)
or
SkillExists(“SkillName”) & LoggedIn(“SwitchName3”)[/color]
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Offline AndreK

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Re: Virtual Agent Groups
« Reply #3 on: March 26, 2008, 02:05:33 AM »
Thanks guys for your help. I needed it to return all agents with skill per switch.
Andre
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