About Config Infomation Extract of ICon

[oratan]

Hi,
I'm tested ICon.
ICon extracts Config Infomation.
Ｉ think......

1)At the time of first start of ICon,
ICon acquires all Config information from ConfigServer.

2)Following extraction
ICon acquires only information for a difference with ConfigServer.

Do ConfigServer and ICon take the Synchronized data
I think that ICon do not take the Synchronized.

Is my thought wrong?

Thank you,

oratan

[tony]

Hi Oratan,

Please check these details, as I am also testing the functionality of ICON but I am also using 7.5 Infomart...

Start up of ICON will cause it to read Config Tables.
Once invoked by the extraction process (usually promoted by Infomart), ICON will update Config Tables it holds.

You might want to remember that ICON records it's Interactions against Objects ongoing and the reporting is expected to be object-orientated.  The reason I am highlighting this is; if an Object (Agent) was in a particular Agent Group ("A") in the morning and a different one ("B") in the Afternoon, both sets of Objects are being recorded via ICON (the Agent and the Agent Group), so changes in the Configuration are captured within the Interaction.  Effectively; the Interactions for the morning will show the Agent as being a member of Agent Group "A" and the Interactions recorded for the afternoon will be recorded against the Agent as being a member of Agent Group "B"

What are you trying to obtain from knowing when ICON updates it's Configuration Tables?  Do you want to extract them regularly, for historical reporting purposes?

Tony

[oratan]

Hi, Tony,

I did not understand why ICon took data out of ConfigServer.
I imaged Datamart in CCA and thought that Icon extract a copy of the Config information.

However, I understand this movement as you say if it is a change history of the Config information.

thanks you.

Best Regards,
Oratan

[tony]

No problems,

If you have access to the database schema, take a look at any ICON Tables which begin with "GC" - all of them are extracts of the Config and there are about 40 of them.  Perhaps you might want to access them using a seperate method, to extract the detail you need, on a regular basis?

Tony

[oratan]

Tony,

at first,
I was going to acquire an person object with config information in Icon.
However, when a change history was not written in at ICon because I often stopped an ICon server in test environment.

Naturally the change of the meantime is not recorded in ICon.
According to a manual of Genesys, it is written that Wi update that case by manual operation.

That's why we acquire an object from Config database.
thanks you.

best regards,
oratan

[tony]

Oratan,

ICON is a large set of Tables, some of which are Configuration and will be updated as and when invoked by an external ETL process.  The DAP's set up for ICON can include both the Source StatServer and the Config Server.  Are yours set up to link to both?

Tony