Monitor Avaya Agent from Genesys

[malismol]

Hi,

We have an agent only logged in Avaya, we know that it is not very useful but this is the only result that we found for a requeriment of the customer.

Now, the problem, is that it is imposible for us, to obtain information about the calls that attend this agent. We have information in the TServer log, but is there any possibility to put this data in the Data Base.

Thank you in advance,

  Maria.

[cavagnaro]

I don't understand, you should get statistics from that agent as long as he is monitored by Genesys, no matter if he uses Genesys softphone to login or not, you only need to monitor extension and agent to get his status are therefore store it on DataMart.