Genesys Deployment Guides - Please read - UPDATED

[tony]

Hi,

I suspect that most of you have (at least) had a look at the [i]Rough Guides...[/i] I have produced.  The general feedback has been (quite surprisingly!) very good.

One re-occurring theme/request has been that there is lack of deployment templates/material.  So that I can start to produce these types of documents, I'd appreciate [b]your[/b] input as to what would be useful in such a series of documents.  My thoughts are that the documents should be broken down into the same categories as the [i]Rough Guides...[/i] (Framework, Routing (Network and Enterprise), Outbound, Reporting, WfM, etc.).  After that, I think it would be useful to break them down into the following, with graphics showing the "build" throughout.  [b]UPDATE: [/b] Here is an example I am putting together for a Framework Deployment Guide;

[color=red]
SHOPPING LIST*
Network
Database
Sizing Guides
Peripherals
Licensing
  Products
  FlexLM
Architecture
Necessities
  LAN/WAN
  Network Protocols
OS
  Considerations
High Availability
Sizing for Deployment
Network Throughputs
Firewalls
Access Timings
Hardware
Switches
  General
ACD
  General
Interaction Servers
  General
Servers
  General
  High Availability
  OS
  Service Packs
  CPU
  MEM
  RAM
Environments
Processing - Running Orders
Processing – Updates/Upgrades – Functional
Processing – Updates – Operational/Tactical
Processing – Hot Fixes (Engineering)
Development
  Components
Test/UAT
  Components
  Roll-Out
Production
  Bringing Into Service
  Hot Fixes
  Operational Changes
Quality Controls
Software/Components
Configuration Server Environment
  Configuration Database (config)
  Database Server (DBServer)
  Data Access Point (DAP)
Local Control Agents (LCA)
Core Application Components
  Configuration Manager (CME)
Provisioning - Solutions
Environments
Applications
Solution Control
  Solution Control Server (SCS)
  Solution Control Interface (SCI)
  Alarms and Conditions
Order of Installation
Best Practices
FAQ’s[/color]

[color=red]*SHOPPING LIST [/color] = Data Gathering Sheet

- I [i]think[/i] that should cover the majority of deployment-related questions.

What do you think..?

Thanks!

Tony

[victor]

Hi, Tony,

I have been planning on writing manuals for a lot of Genesys products, but each and every time, the time is not on my side. Everytime I sit down and start writing something, I end up pretty much distracted by matters that are as related to Genesys, as Christianity (or Science, common sense, IQ and who knows what else) to Scientology.

I better stop and get on this manual train and fast!

Best regards,
Vic

[tony]

Vic,

I do know that there are various "publications" out there, from Genesys, regarding their own products.  I also know that they are few - and far between.  I think this is more to do with the amount of Genesys support and assitance; PS, Product Support, Licensing and Management Support (MS) - and more - and all provided as costed services.  Also, the fact that the Genesys components are so highly configurable means it's a near impossible task to generalize deployments and installations, so I'm sticking to a "script".  I'll be keeping the guides honed down, to a standard architecture and infrastructure model - "my lab".  It will keep itself very much constrained to generic terms (where possible) and I don't intend on putting out various versions for the sake of a different OS, Database or Hardware models.  The intention is to keep it generic, simple (if that's at all possible) and ultimately re-usable.

I'm sure we've all got our own ideas regarding deployment techniques but I'm equally sure that I've yet to see any being "mass-produced" as an open source material.

Who knows - they might even come in handy, one day...

Tony

[Gumbo]

I'm new to this forum. Can you provide links to your prevous docs?

[Gumbo]

Nevermind--just found them.