Silence Detection in OCS, GVP or Routing Strategy 7.5?

[pspenning]

Good Day All,
I have an issue that I hope Genesys can handle.  We would like to leave a message upon the completion of an successful answering machine detect.  But we are running in to the problem where the message starts playing while the greeting is still playing on the answering machine.  The result...  The customer hears "Thank You" on their answering machine instead of the full message.  I need to detect when the greeting is finished on the answering machine.  Any thoughts on how to do this?  My consultant says I should just play the message twice.  I don't like that for several reasons but the main reason is because I don't know how long each customers greeting is on their answering machine.  Some of our customers are from the Southeast U.S. and I know WE are very long winded at times. 
I am using the Genesys 7.5 platform with an Avaya S8710.

Thanks for any advice.
Perry

[pspenning]

I did forget to mention that our interface with GVP and the Avaya switch is via SIP.
Thanks,
Perry

[cavagnaro]

That would be more a PBX or CPD task, not Genesys, you mainly want that when VAD is used to return something, for my technical point of view from PBXs very hard to do if not impossible

[tony]

This reminds me of the bear who walked into a bar and said "Can I have a .............................pint of beer, please?" the barman serves the drink and says "Why the big pause...?" The bear looks at his palms, turns them over and studies them a bit, shrugs and says "Well, they've always been on the large side..."

-------------------

How about a pause or some music at the beginning of your voice file?  Perhaps you can work out, on average, how long an initial recipients greeting message is, then leave a suitable silence/music/tone on the beginning of your recorded message...

I know - it's probably too simple!

[b]AMENDED:

Do you know what your CPD Card is?  If it it Dialogic... there are setting to enable Answer Machine Detection but I have no idea how succesful it might be.  See page 19 for a settings guide, which relates to Dialogic and ACM, rather than anything to do with Genesys;

http://www.avaya.co.uk/emea/en-us/resource/assets/applicationnotes/neonr3an1003.pdf

[/b]

Tony

[pspenning]

Thanks for the great joke....  I guess we'll just go with the "Simple" solution...  We want to get this in to production so it will do...  It's just a little on the "Bootleg" side.  But I am also learning that we don't really have the equipment to do this any other way.  CPD is done in the Avaya and it doesn't offer many specific options.  Thanks for the advice...  We seem to have a workable solution.
Thanks,
Perry

[victor]

Hi,

this is a very good question abotu a problem that most of outbound call centers are facing these days. AM-detection only works in US and perhaps an island or two in Europe. The way we deal with this is rather simple when it is SIP-TServer: we just modified one of our SIP Phones to detect AM using VAD. Once AM is detected (VAD = 10 seconds), we just forward the call to a RP where the message to be left is then played.

So, with OCS, you would just need to set it up to transfer the calls URS, and then URS would transfer the call to this custom SIP phone. That simple.

Vic