Cavagnaro,
you know, you might be just right! I just never managed to find that. Perhaps, someone can point me in a right direction?
For the last few years, I only use the manuals only as a reference and to be frank, I might not be up to date on the latest Genesys web-related activities. Perhaps, I am just looking at the wrong version of Genesys Support site or something, because I simply get lost there...
For the last few years, I only use the manuals only as a reference and to be frank, looking at support.genesyslab.com sometimes I feel overwhelmed by number of documents and categories. Way too cluttered and I still cannot tell the difference between white-papers and advisories and release notes.
I do like how you can click and get a matrix of different genesys versions and number of articles available for product categories, but once I click on any of them, I am back to TOC from hell. I guess with the number of products available from Genesys this is probably as good as anyone could have made it...
Also, did you notice how it does not allow you to download more than one document at a time? I think this is done to avoid people from web-ripping them, but I still find it a bit cumbersome to be unable to browse through other topics while DL a very large manual. This is one thing that I really wish they would fix.
Best regards,
Vic
