CCPulse - Agent State

[Sylvainsjc]

Hello,

I'm would like to know what is this information that appears after the WaitForNextCall State (see the snapshot)

The switch is an Alcatel Oxe and there is a cutomized agent desktop.

I known that for the NotReadyForNextCall state, the information is the reasoncode, but i don't known why there is a value for the WaitForNextCall state[img][/img]

[cavagnaro]

which statistic is that? What version are you using?

[Sylvainsjc]

CCPulse version 7.2

The statistiques is this one :

[CurrentAgentState]
Category=CurrentState
MainMask=*
Objects=Agent
Subject=AgentStatus

[cavagnaro]

Can you post the CCPulse statistic Format and configuration? I have the same and doesn't get those values.

[Sylvainsjc]

I will have this next wednesday

I can tell you also that this is not systematic - some times the status in correct like your snapshot

[cavagnaro]

Maybe installing last version of CCPulse?

[malhelo]

this is the withdrwal type configured in Alcatel PBX in the PG configuration

[Sylvainsjc]

Yes !!!! 4 years later we got the answer

This is indeed the value of withdrawal type (I had the answer in the meantime but thanks)

[Fra]

just for curiosity's sake, what's a 'withdrawal type' on an Alcatel PBX?

Fra

[cavagnaro]

On the PBX on the Processing Group you can select types of not ready which are handled by the OXE, no need of CTI. So you can use them and Genesys will recognize them. I however prefer to use only Genesys ones as reporting is much easier and flexible.

[Fra]

aah, got it, thanks 

Fra