Unable to log into Hyperion

[Ivan_Genesys]

We are having a problem logging into Hyperion ver 8.3 on a Win2K3 server with apache web server.

It was working successfully up till last week when the server had to be restarted in order for us to Ghost the server.

The main page comes up
http://xxxxxx:8080/Hyperion/browse/Main

But when we enter username/password it just hangs on the main page .

We've restarted the services in the correct order and also attempted rebooting the server, but that still did not resolve the issue.

Initially after the first reboot we would be able to login to the application, but all subsequent logins were unsuccessful, but now the issue has gradually got worse i.e. we are unable to login.

I was able to login after i rebooted the server last night but not since then, but all subsequent attempts have been unsuccessful.

Not sure if this is related , but in the 1800_messages_IntelligenceService.log we are seeing the message below.

<event logger="com.brio.one.services.bqservice.SERVICE" method="ThrID(828) Logger(ZDbgPrint)" timestamp="1212601290442" level="DEBUG" thread="[ORB=_it_orb_id_1,Pool=1]::id-109" sequence_no="466">
<time>05 Jun 2008 03:41:30,442</time>
<context subject="BQServiceThread" session_id="BQServiceThread" originator_type="IntelligenceService" originator_name="Intelligence Service" host="AAUNSW937">
  <info type="RESOURCE">SweeperThreadProc-Generated</info>
  <info type="RESOURCE_ID">BQDocInstanceMgrThread</info>
</context>
<message><![CDATA[BQDocInstanceMgr::CleanExpiredObjects, check shutdown status
]]></message>
</event>

Also seeing a coupe of timeouts, in the logging.service.log files.


<event logger="com.brio.one.utils.ORBSocketServer" timestamp="1212606057225" level="ERROR" thread="Thread-6" sequence_no="1513">
<time>05 Jun 2008 05:00:57,225</time>
<context originator_type="LoggingService" originator_name="AAUNSW937" host="AAUNSW937"/>
<message><![CDATA[Timeout Occurred while reading socket]]></message>
<throwable><![CDATA[java.net.SocketTimeoutException: Read timed out
    at java.net.SocketInputStream.socketRead0(Native Method)
    at java.net.SocketInputStream.read(SocketInputStream.java:129)
    at java.net.SocketInputStream.read(SocketInputStream.java:182)
    at java.io.DataInputStream.readInt(DataInputStream.java:443)
    at com.brio.one.utils.ORBSocketServer.connect(Unknown Source)
    at com.brio.one.utils.ORBSocketServer.connect(Unknown Source)
    at com.brio.one.services.globalservicemanager.GSMFactory.getIGSM(Unknown Source)
    at com.brio.one.services.globalservicemanager.GSMFactory.getGSM(Unknown Source)
    at com.brio.one.client.ClientFactory.<init>(Unknown Source)
    at com.brio.one.client.ClientFactory.connect(Unknown Source)
    at com.brio.one.services.mgmt.log4jservice.Log4jServiceAppender.getService(Unknown Source)
    at com.brio.one.services.mgmt.log4jservice.Log4jServiceHandler.isLogServiceAvailable(Unknown Source)
    at com.brio.one.services.mgmt.log4jservice.Log4jServiceHandler.run(Unknown Source)
]]></throwable>
</event>


Any ideas, thanks.

[tony]

If any username or password in the Solution has had to be changed, recently;

Does the username or password contain any unusual characters, which may cause the $tring being returned to the Enterprise Server to become fragmented?  The characters "@" "$" and "&" within a password tend to do this...

The same can be said of the Hyperion User,  and the ETL/DB Usernames and Passwords...

I'm only mentioning these because that is where I found a fault, previously.  I'm sure that there are many other things you can try, besides these...

Tony

[victor]

Ok, let's go one by one:

> at java.io.DataInputStream.readInt(DataInputStream.java:443)
    at com.brio.one.utils.ORBSocketServer.connect(Unknown Source)
    at com.brio.one.utils.ORBSocketServer.connect(Unknown Source)

the most obvious thing I can think is: your ODBC/JDBC connection is no longer working. Did you try to test it? The most common casues are: change of service name, change of IP name, security, firewall... I do not think you need me to go any further.

Have you tried to access it locally? Do you still get the same error? I would look at simple and obvious problems first before starting to really digg under the hood.

[Ivan_Genesys]

Thanks for the responses.

Nothing has changed in the environment, and the username/password we have works on the first attempt after rebooting the server.

Also the ODBC connection's still working and i get the same error when i access the application locally

[S]

lets check this one now

<message><![CDATA[Timeout Occurred while reading socket]]></message>
<throwable><![CDATA[java.net.SocketTimeoutException: Read timed out


is there a timeout setup ... if it is working the first attempt, may b something is timing out the socket connections...

[SorinM]

Hello,

I have a different kind of problem regarding Hyperion.
I installed it o some computers under my domain user that has administrative rights. Everything is fine. The problem appears when somebody else is logged in on that computers and try to open Brio. This is the error they get:

[i]Without a serial number, you will be unable to use this product Please contact your systems or database administrator for help.[/i]

The problem is that i am the administrator and i don't know what to do.

Has somebody has any ideea about this?

Thanks!

[René]

Hi,

I've already met this issue. Problem is that Hyperion installer stores entered serial number in Windows registry under current user's branch (HKCU - HKEY CURRENT USER) = only used under which account the installation was done can start the application.

If you have single user host (1 person using 1 PC only) then easier way is to give that user administrator permissions for a while and do the installation under user's account. If several users are sharing the same machine then you need to do following:

1. Install Hyperion using administrator account
2. Start the application and stop it after it initializes successfully
3. Export registry branch "HKEY_CURRENT_USER\Software\Brio Software"
4. Log as standard user and import exported registry keys.

R.

[SorinM]

Thank you very much for answer.
It works!

[imaki]

Hi, does anybody has an idea what to do to similar problem? I cannot login to hyperion anymore. It did work for months, but now suddenly last week the login problem started..

One or two login/report can be made after the restart (probably tomcat restart is enough to get it working).

So have anybody ever fixed this, or should I just install 8.5?

What did you do Ivan_Genesys?