GVP Port not answering

[Gen]

Hi All
I tried to dial the GVP port wit the assigned DNIS and it is not answering now but it was before. Where would I start off looking logs and what should I restart. Appreciate any of kind of help/direction.

[cavagnaro]

Is this with IPCS or VCS?
If IPCS you can use a softphone like sjphone and use a dial like sip:dnis@gvp where dnis is the number configured on your application and gvp well the GVP IP address. This will tell you if GVP is ok or it is the SIP Proxy.
If using VCS check your dialogic board status and see if it is ok. This is only one application or all of them??

[Raj]

Thank you Rene. None of the DNIS's are answering by GVP ports. BTW how will I check "VCS check your dialogic board status" ? Thanks for your valuable suggestions.

[cavagnaro]

René? Uh? Not that I dislike him or something but at least call me by my nickname 

[Raj]

Sorry. My mistake.

[BenTaylor]

[quote author=Raj link=topic=3043.msg12331#msg12331 date=1213035430]
Thank you Rene. None of the DNIS's are answering by GVP ports. BTW how will I check "VCS check your dialogic board status" ? Thanks for your valuable suggestions.
[/quote]

Run DCM, should be under Intel Dialogic System Software > Configuration Manager - DCM

[Raj]

I am so sorry. I am VXML developer but working on these issues since port is not answering.

I ran DCM. I am not sure what I should look in specific. It seems started fine. Forgive me my knowledge in Dialogic cards. I appreciate if you can give more direction. Thanks.

[GenesysNewbie]

My problem is similar .... VCS is not answering the phone calls ...

-I verified in the EMPS interface the ports are inService
-the url of my WAS-WebApp thhorws an XML
-I validate the conexion between Pbx(Avaya) n GVP.
-Popgateways logs does not show relevant information

[b]What else can  i do in order to find  the origin of  the problem???[/b]

[postx]

The first thing you have to check is if the call really hits the IVR.

Place a call and refresh the active session page on the IPCS/VCS interface at the same time.
If you see the call then you have to check the logs (pagecollector, ...)
Normaly when a call is not answered but arrived at the GVP than you will find an error in ther logs.

Depending on your deployment the root of your problem often lies infront of the GVP.
It's very helpfull to dial directly into the GVP as mentioned before.

When I install a IPCS then I leave the default configuration (In-Front) and place a call (local vxml app with vox file) with my softphone.
When the call was successfull than I add things like TTS, ASR,  remote webserver for hosting of applications, ...

If the IVR environment is set up then you will start the integration with genesys framework (like behinde the sip-server etc.)

[GenesysNewbie]

I  do not  see  any  active call  by the gvp web  interface.

By  the way,i am using  us_mf_io protocol  cause with  the e1_cas_io gvp does not detect the ports.....

Now, I am  trying  to test  the dialogic card , but  i thing the problem  is the driver.

i  tried  with  SU 125 and 174 but  without positives results......

GVP7.5
DJCT 600 - PCI Xpress
AVAYA

Do u  know  the correct driver version 

[mishmosh]

The simplest and most direct way to figure out what is going on is to monitor the GVP ports in CCPulse, and trace a call in the TServer logs to see what is happening.  Anything else is just speculation and possibly a waste of time.  GVP ports frequently get "stuck" on an off-hook state or in a CallRinging state, and you can see this if you monitor them in CCPulse.  Put them all in a Place Group and monitor the Place Group in CCPulse.  If you're not the person who knows how to do this, then ask your Genesys sys admin to do it.  If the ports are all in an idle on-hook state in CCPulse, place a call and trace it in the TServer logs and you will more than likely find your answer.

[cavagnaro]

Hehe he is installing and barely understands GVP I don't think integrating GVP with Framework is an option right now.

[GenesysNewbie]

For one reason vcs  cant open  the  dialogic ports. (i tested the  board andit is ok).
TDM
Avaya
gvp 7.5

watch dog shows one  error, Popgateway. Log is here

Popgateway.
===========

8.00.10;cnace54.dll: 5.4;CnInet.dll: 7.5.010.34;Logger.dll: 7.5.010.34;HuntListMgr.dll: 7.5.010.34;SSLEAY32.dll: ;LIBEAY32.dll: ;VXML.dll: 7.5.003.60;js32.dll: ;libnspr4.dll: 4.3;xerces-c_2_7.dll: 2, 7, 0;icuuc28.dll: 2, 8, 0, 0;icudt28l.dll: 2, 8, 0, 0;WatchDogPS.dll: 7.5.010.34;, Hostname=SVR0280, HostIP=172.22.7.74, maxsize=262144 >>>
[2008/09/22 22:56:21.192] 16B0 <<< Adding log flags >>> *:0x3
[2008/09/22 22:56:21.942] 16B0 TelephonyMgr.cpp:9998 C=10:L=2:U=920:D=W_10_277 [] readConfigInfo: RecordDtmfBytesToClip is <= to 0..
[2008/09/22 22:56:21.942] 16B0 TelephonyMgr.cpp:10248 C=10:L=2:U=920:D=W_10_280 [] readConfigInfo: MaxCallCtrlFuncTime [60000ms]
[2008/09/22 22:56:21.942] 16B0 TelephonyMgr.cpp:10265 C=10:L=2:U=920:D=W_10_282 [] readConfigInfo: ResetPortOnCallCtrlTimeout = 0
[2008/09/22 22:56:53.520] 16B0 Board.cpp:109 C=10:L=1:U=995:D=E_10_5 [:N_dtiB1:P_sw_e1_luls_io] openDevice: Unable to open board: :N_dtiB1:P_sw_e1_luls_io
[2008/09/22 22:56:53.520] 16B0 Board.cpp:110 C=10:L=2:U=920 110 (?) DLGC ERR GC API [gc_OpenEx] : Error opening parameter file
[2008/09/22 22:56:53.723] 16B0 Port.cpp:163 C=10:L=1:U=960:D=E_10_23 [:N_dtiB1T1:P_sw_e1_luls_io] openDevice: Unable to open port: :N_dtiB1T1:P_sw_e1_luls_io
[2008/09/22 22:56:53.723] 16B0 Port.cpp:164 C=10:L=2:U=920 164 (?) DLGC ERR GC API [gc_OpenEx] : Error opening parameter file
[2008/09/22 22:56:54.223] 16B0 WorkerThread.h:336 C=1:L=2:U=2 Thread [115C] did not exit, object being destroyed! Derived class info [WorkerThread base class]
[2008/09/22 22:56:54.223] 16B0 CPOPGateway.cpp:569 C=8:L=1:U=0:D=E_8_159 Caught exception from makePopController: type = 6, error = Unable to initialize port (Board=1, Port=1)
[2008/09/22 22:56:54.223] 11A4 <<< DebugLog destructing >>>

[CTIgem]

How did you tested the board?

[GenesysNewbie]

hI  thanks  4 ur  time---

I used PSTNDemo  tomakeand recibe  calls.

I  can  say the  board is ok.

But  i know the board needs  extra  conf  ti  work with  gvp. So  any  ideas?

VCS
Avaya pbx
ALaw
e1 cas
tdm