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Pierre Blanchet

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RecordProcessed not updating database
« on: October 16, 2008, 02:51:45 PM »
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Hi,
I tried to call the 'RecordProcessed' after updating userdata to be sure to save info within the database...but nothing is updated. The OCS log give me that. "EventAttachedDataChanged is ignored. Reason: agent is not in BusySeized or BusyRinging status". I don't understand what is wrong. What is supposed to be the state of the agent to update info?

Thanks for your help
Pierre

10:16:33.240 Trc 50002 TEvent: EventAttachedDataChanged
EventAttachedDataChanged is ignored. Reason: agent is not in BusySeized or BusyRinging status
Agent Info - Status: AGENT_BUSY_OUTBOUND, Background Status: AGENT_READY, BusyType: 3, BusyType Duration: 3, PersonDBID: 110
Place - 2200_7506, PlaceDBID: 225
Position DNs: Number: 2200, SwitchDBID: 101, State: OffHook, Service: In
Extension DNs: None
Logins: AgentID: 5556, Queue: 3000, DN: 2200, SwitchDBID: 101
Groups: Campagne_02, GroupDBID: 130
Calls: ConnID: 0066019ee3775077, Type: 3, RecID: 81
CallRecords: RecID: 81, Type: 1, Campaign: Campagne_02, CallList: Telephonie_SDD, ChainID: 4, ChainN: 0
received from 65200(--)LNAP29PD:3000(fd=424) message EventAttachedDataChanged
AttributeCallType 3
AttributeCallID 26869796
AttributeConnID 0066019ee3775077
AttributeCallUUID 'BRDB0KD4NP4ST57ICNB0RCRHNO0000E3'
AttributeUserData [677] 00 18 01 00..
AttributeCustomerID 'Resources'
AttributeThisDN '2200'
AttributeThisDNRole 2
AttributeThirdPartyDN '2200'
AttributeTimeinSecs 1224166593 (10:16:33)
AttributeTimeinuSecs 303000
AttributeEventSequenceNumber 0000000000000b59
Print GSW UserData:
GSW_TZ_OFFSET -14400
GSW_CHAIN_ID 4
GSW_CALLING_LIST 'Telephonie_SDD'
GSW_ATTEMPTS 10
GSW_CALL_RESULT 0
GSW_CALL_ATTEMPT_GUID 'C6B7C710-4A61-4DD9-B2C9-C7385331D3CF'
GSW_PHONE '94181111111'
GSW_CALLBACK_TYPE 'Campaign'
GSW_DATE_TIME '10/15/2008 17:00'
GSW_AGENT_REQ_TYPE 'RecordProcessed'
GSW_APPLICATION_ID 110
GSW_CALLING_LIST2 'Telephonie_SDD'
GSW_CAMPAIGN_NAME 'Campagne_02'
GSW_RECORD_HANDLE 81
GSW_TREATMENT 'RecordTreatCampaign'
10:16:33.303 Trc 50002 TEvent: EventAttachedDataChanged
EventAttachedDataChanged is ignored. Reason: agent is not in BusySeized or BusyRinging status
Agent Info - Status: AGENT_BUSY_OUTBOUND, Background Status: AGENT_READY, BusyType: 3, BusyType Duration: 3, PersonDBID: 110
Place - 2200_7506, PlaceDBID: 225
Position DNs: Number: 2200, SwitchDBID: 101, State: OffHook, Service: In
Extension DNs: None
Logins: AgentID: 5556, Queue: 3000, DN: 2200, SwitchDBID: 101
Groups: Campagne_02, GroupDBID: 130
Calls: ConnID: 0066019ee3775077, Type: 3, RecID: 81
CallRecords: RecID: 81, Type: 1, Campaign: Campagne_02, CallList: Telephonie_SDD, ChainID: 4, ChainN: 0
received from 65200(--)LNAP29PD:3000(fd=424) message EventReleased
AttributeAgentID '5556'
AttributeCallState 0
AttributeThisQueue '3000'
AttributeCallType 3
AttributeCallID 26869796
AttributeConnID 0066019ee3775077
AttributeCallUUID 'BRDB0KD4NP4ST57ICNB0RCRHNO0000E3'
AttributeUserData [677] 00 18 01 00..
AttributeCustomerID 'Resources'
AttributeExtensions [41] 00 02 00 00..
'OrigAddress' '2008'
'OrigAddrType' bin: 00 08
AttributeThisDN '2200'
AttributeThisDNRole 2
AttributeThisTrunk 3275
AttributeOtherTrunk 5524
AttributeOtherDNRole 2
AttributeOtherDN '94189339765'
AttributeTimeinSecs 1224166599 (10:16:39)
AttributeTimeinuSecs 334000
AttributeEventSequenceNumber 0000000000000b5a
Print GSW UserData:
GSW_TZ_OFFSET -14400
GSW_CHAIN_ID 4
GSW_CALLING_LIST 'Telephonie_SDD'
GSW_ATTEMPTS 10
GSW_CALL_RESULT 0
GSW_CALL_ATTEMPT_GUID 'C6B7C710-4A61-4DD9-B2C9-C7385331D3CF'
GSW_PHONE '94181111111'
GSW_CALLBACK_TYPE 'Campaign'
GSW_DATE_TIME '10/15/2008 17:00'
GSW_AGENT_REQ_TYPE 'RecordProcessed'
GSW_APPLICATION_ID 110
GSW_CALLING_LIST2 'Telephonie_SDD'
GSW_CAMPAIGN_NAME 'Campagne_02'
GSW_RECORD_HANDLE 81
GSW_TREATMENT 'RecordTreatCampaign'
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Offline Fra

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Re: RecordProcessed not updating database
« Reply #1 on: October 16, 2008, 03:14:21 PM »
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    • Hello Pierre,

    as it was said in other threads, you haven't used any RecordProcessed, at least from the excerpt you posted: issueing a request to update attached data is NOT and has nothing to do with processing a record. In order to update user fields and have OCS store the record in the db you must use UpdateCallCompletionStats and RecordProcessed requests.

    Fra
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    Pierre Blanchet

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    Re: RecordProcessed not updating database
    « Reply #2 on: October 16, 2008, 05:24:53 PM »
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    • Here is a larger view of the log...as you can see, I've sent in order a 'UpdateCallCompletionStats', then a 'ScheduledRecordReschedule' and finally a 'RecordProcessed'. For all of them, I always received the same error in OCS log as
    "EventAttachedDataChanged is ignored. Reason: agent is not in BusySeized or BusyRinging status".

    Any idea?

    10:16:32.990 Trc 31003 Call info: ID 81, GCTI state 33, CM state 9, Time 0, Dialer ID 108, Switch ID 101, DN ID 548, Agent ID ; Record process flag 1
    Set CallResult: 33 to CallData with RecID: 81
    CPDServerMessage: Rsp_ChannelsReleased
                 IAttr_CallStatus No status
                  IAttr_ErrorCode No error
                IATRCFG_REQUESTID 161
                 BAttr_Extensions
    'GSW_DialingChannels' 1

    ReleaseChannel - Number of Free Channels: 12. Total number of Channels: 12.
    received from 65200(--)LNAP29PD:3000(fd=424) message EventAttachedDataChanged
    AttributeCallType 3
    AttributeCallID 26869796
    AttributeConnID 0066019ee3775077
    AttributeCallUUID 'BRDB0KD4NP4ST57ICNB0RCRHNO0000E3'
    AttributeUserData [550] 00 14 01 00..
    AttributeCustomerID 'Resources'
    AttributeThisDN '2200'
    AttributeThisDNRole 2
    AttributeThirdPartyDN '2200'
    AttributeTimeinSecs 1224166593 (10:16:33)
    AttributeTimeinuSecs 162000
    AttributeEventSequenceNumber 0000000000000b57
    Print GSW UserData:
    GSW_TZ_OFFSET -14400
    GSW_CHAIN_ID 4
    GSW_CALLING_LIST 'Telephonie_SDD'
    GSW_ATTEMPTS 10
    GSW_CALL_RESULT 0
    GSW_CALL_ATTEMPT_GUID 'C6B7C710-4A61-4DD9-B2C9-C7385331D3CF'
    GSW_AGENT_REQ_TYPE 'UpdateCallCompletionStats'
    GSW_APPLICATION_ID 110
    GSW_CAMPAIGN_NAME 'Campagne_02'
    GSW_RECORD_HANDLE 81
    GSW_PHONE '94181111111'
    10:16:33.162 Trc 50002 TEvent: EventAttachedDataChanged
    EventAttachedDataChanged is ignored. Reason: agent is not in BusySeized or BusyRinging status
    Agent Info - Status: AGENT_BUSY_OUTBOUND, Background Status: AGENT_READY, BusyType: 3, BusyType Duration: 3, PersonDBID: 110
    Place - 2200_7506, PlaceDBID: 225
    Position DNs: Number: 2200, SwitchDBID: 101, State: OffHook, Service: In
    Extension DNs: None
    Logins: AgentID: 5556, Queue: 3000, DN: 2200, SwitchDBID: 101
    Groups: Campagne_02, GroupDBID: 130
    Calls: ConnID: 0066019ee3775077, Type: 3, RecID: 81
    CallRecords: RecID: 81, Type: 1, Campaign: Campagne_02, CallList: Telephonie_SDD, ChainID: 4, ChainN: 0
    received from 65200(--)LNAP29PD:3000(fd=424) message EventAttachedDataChanged
    AttributeCallType 3
    AttributeCallID 26869796
    AttributeConnID 0066019ee3775077
    AttributeCallUUID 'BRDB0KD4NP4ST57ICNB0RCRHNO0000E3'
    AttributeUserData [614] 00 16 01 00..
    AttributeCustomerID 'Resources'
    AttributeThisDN '2200'
    AttributeThisDNRole 2
    AttributeThirdPartyDN '2200'
    AttributeTimeinSecs 1224166593 (10:16:33)
    AttributeTimeinuSecs 240000
    AttributeEventSequenceNumber 0000000000000b58
    Print GSW UserData:
    GSW_TZ_OFFSET -14400
    GSW_CHAIN_ID 4
    GSW_CALLING_LIST 'Telephonie_SDD'
    GSW_ATTEMPTS 10
    GSW_CALL_RESULT 0
    GSW_CALL_ATTEMPT_GUID 'C6B7C710-4A61-4DD9-B2C9-C7385331D3CF'
    GSW_PHONE '94181111111'
    GSW_AGENT_REQ_TYPE 'ScheduledRecordReschedule'
    GSW_APPLICATION_ID 110
    GSW_CALLBACK_TYPE 'Campaign'
    GSW_CAMPAIGN_NAME 'Campagne_02'
    GSW_RECORD_HANDLE 81
    GSW_DATE_TIME '10/15/2008 17:00'
    10:16:33.240 Trc 50002 TEvent: EventAttachedDataChanged
    EventAttachedDataChanged is ignored. Reason: agent is not in BusySeized or BusyRinging status
    Agent Info - Status: AGENT_BUSY_OUTBOUND, Background Status: AGENT_READY, BusyType: 3, BusyType Duration: 3, PersonDBID: 110
    Place - 2200_7506, PlaceDBID: 225
    Position DNs: Number: 2200, SwitchDBID: 101, State: OffHook, Service: In
    Extension DNs: None
    Logins: AgentID: 5556, Queue: 3000, DN: 2200, SwitchDBID: 101
    Groups: Campagne_02, GroupDBID: 130
    Calls: ConnID: 0066019ee3775077, Type: 3, RecID: 81
    CallRecords: RecID: 81, Type: 1, Campaign: Campagne_02, CallList: Telephonie_SDD, ChainID: 4, ChainN: 0
    received from 65200(--)LNAP29PD:3000(fd=424) message EventAttachedDataChanged
    AttributeCallType 3
    AttributeCallID 26869796
    AttributeConnID 0066019ee3775077
    AttributeCallUUID 'BRDB0KD4NP4ST57ICNB0RCRHNO0000E3'
    AttributeUserData [677] 00 18 01 00..
    AttributeCustomerID 'Resources'
    AttributeThisDN '2200'
    AttributeThisDNRole 2
    AttributeThirdPartyDN '2200'
    AttributeTimeinSecs 1224166593 (10:16:33)
    AttributeTimeinuSecs 303000
    AttributeEventSequenceNumber 0000000000000b59
    Print GSW UserData:
    GSW_TZ_OFFSET -14400
    GSW_CHAIN_ID 4
    GSW_CALLING_LIST 'Telephonie_SDD'
    GSW_ATTEMPTS 10
    GSW_CALL_RESULT 0
    GSW_CALL_ATTEMPT_GUID 'C6B7C710-4A61-4DD9-B2C9-C7385331D3CF'
    GSW_PHONE '94181111111'
    GSW_CALLBACK_TYPE 'Campaign'
    GSW_DATE_TIME '10/15/2008 17:00'
    GSW_AGENT_REQ_TYPE 'RecordProcessed'
    GSW_APPLICATION_ID 110
    GSW_CALLING_LIST2 'Telephonie_SDD'
    GSW_CAMPAIGN_NAME 'Campagne_02'
    GSW_RECORD_HANDLE 81
    GSW_TREATMENT 'RecordTreatCampaign'
    10:16:33.303 Trc 50002 TEvent: EventAttachedDataChanged
    EventAttachedDataChanged is ignored. Reason: agent is not in BusySeized or BusyRinging status
    Agent Info - Status: AGENT_BUSY_OUTBOUND, Background Status: AGENT_READY, BusyType: 3, BusyType Duration: 3, PersonDBID: 110
    Place - 2200_7506, PlaceDBID: 225
    Position DNs: Number: 2200, SwitchDBID: 101, State: OffHook, Service: In
    Extension DNs: None
    Logins: AgentID: 5556, Queue: 3000, DN: 2200, SwitchDBID: 101
    Groups: Campagne_02, GroupDBID: 130
    Calls: ConnID: 0066019ee3775077, Type: 3, RecID: 81
    CallRecords: RecID: 81, Type: 1, Campaign: Campagne_02, CallList: Telephonie_SDD, ChainID: 4, ChainN: 0
    received from 65200(--)LNAP29PD:3000(fd=424) message EventReleased
    AttributeAgentID '5556'
    AttributeCallState 0
    AttributeThisQueue '3000'
    AttributeCallType 3
    AttributeCallID 26869796
    AttributeConnID 0066019ee3775077
    AttributeCallUUID 'BRDB0KD4NP4ST57ICNB0RCRHNO0000E3'
    AttributeUserData [677] 00 18 01 00..
    AttributeCustomerID 'Resources'
    AttributeExtensions [41] 00 02 00 00..
    'OrigAddress' '2008'
    'OrigAddrType' bin: 00 08
    AttributeThisDN '2200'
    AttributeThisDNRole 2
    AttributeThisTrunk 3275
    AttributeOtherTrunk 5524
    AttributeOtherDNRole 2
    AttributeOtherDN '94189339765'
    AttributeTimeinSecs 1224166599 (10:16:39)
    AttributeTimeinuSecs 334000
    AttributeEventSequenceNumber 0000000000000b5a
    Print GSW UserData:
    GSW_TZ_OFFSET -14400
    GSW_CHAIN_ID 4
    GSW_CALLING_LIST 'Telephonie_SDD'
    GSW_ATTEMPTS 10
    GSW_CALL_RESULT 0
    GSW_CALL_ATTEMPT_GUID 'C6B7C710-4A61-4DD9-B2C9-C7385331D3CF'
    GSW_PHONE '94181111111'
    GSW_CALLBACK_TYPE 'Campaign'
    GSW_DATE_TIME '10/15/2008 17:00'
    GSW_AGENT_REQ_TYPE 'RecordProcessed'
    GSW_APPLICATION_ID 110
    GSW_CALLING_LIST2 'Telephonie_SDD'
    GSW_CAMPAIGN_NAME 'Campagne_02'
    GSW_RECORD_HANDLE 81
    GSW_TREATMENT 'RecordTreatCampaign'
    Logged

    Offline cavagnaro

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    Re: RecordProcessed not updating database
    « Reply #3 on: October 16, 2008, 05:28:06 PM »
  • Best Answer
    • What is the status of the agent while doing these requests? Agent MUST be on conversation or in Wrapup, right?
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    Pierre Blanchet

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    Re: RecordProcessed not updating database
    « Reply #4 on: October 16, 2008, 05:51:33 PM »
  • Best Answer
    • Agent status is not ready and is still on conversation. In fact I've test both and I received the same message. In TServer log, everything looks right. No error logged for TServer and the client received no error...but the update is not done in database.
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    Offline Fra

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    Re: RecordProcessed not updating database
    « Reply #5 on: October 17, 2008, 09:29:36 AM »
  • Best Answer
    • I can't see any "EventUserEvent" of type UpdatecallCompletionStats, RecordReschedule and RecordProcessed, just "EventAttachedDataChanged" that is the ack to "RequestUpdateUserData".
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    Pierre Blanchet

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    Re: RecordProcessed not updating database
    « Reply #6 on: October 17, 2008, 01:10:12 PM »
  • Best Answer
    • How can I send the "EventUserEvent"?
    I can't find any exemple of sending an "RecordProcesses" to the server other than this:

    KeyValueCollection keyValueCollection3 = new KeyValueCollection();
    keyValueCollection3.Add("GSW_AGENT_REQ_TYPE", "RecordProcessed");
    keyValueCollection3.Add("GSW_APPLICATION_ID", appId);
    keyValueCollection3.Add("GSW_CALLING_LIST2", "Telephonie_SDD");
    keyValueCollection3.Add("GSW_CAMPAIGN_NAME", campName);
    keyValueCollection3.Add("GSW_RECORD_HANDLE", handle);
    keyValueCollection3.Add("GSW_TREATMENT", "RecordTreatCampaign");

    requestUpdateUserData3 = Genesyslab.Platform.Voice.Protocols.TServer.Requests.Userdata.RequestUpdateUserData.Create(thisDn, connId, keyValueCollection3);

    response = tServerProtocol.Request(requestUpdateUserData3);
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    Offline Fra

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    Re: RecordProcessed not updating database
    « Reply #7 on: October 17, 2008, 01:35:29 PM »
  • Best Answer
    • I'm not a developer, but I'm sure that our brazilian  ;D Cavagnaro or Vic can easily help you out  ;D
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    Offline cavagnaro

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    Re: RecordProcessed not updating database
    « Reply #8 on: October 17, 2008, 03:08:37 PM »
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    • ::) oich this dogs are less smart on this days lol

    Set myEventInfo = CreateObject("DesktopToolkitX.TEventInfo")
    Set myListReagendaR = CreateObject("TCommObj.CTKVList")
    Set myPairReagendaR = CreateObject("TCommObj.CTKVPair")

        myPairReagendaR.Key = "GSW_AGENT_REQ_TYPE"
        myPairReagendaR.Type = CKVTypeString
        myPairReagendaR.StringValue = "RecordReschedule"
        myListReagendaR.AddHead myPairReagendaR

        myPairReagendaR.Key = "GSW_CAMPAIGN_NAME"
        myPairReagendaR.Type = CKVTypeString
        myPairReagendaR.StringValue = Campaign_Name
        myListReagendaR.AddHead myPairReagendaR

        myPairReagendaR.Key = "GSW_APPLICATION_ID"
        myPairReagendaR.Type = CKVTypeNum
        myPairReagendaR.NumValue = AppId
        myListReagendaR.AddHead myPairReagendaR

        myPairReagendaR.Key = "GSW_RECORD_HANDLE"
        myPairReagendaR.Type = CKVTypeNum
        myPairReagendaR.NumValue = Record_Handle
        myListReagendaR.AddHead myPairReagendaR

        myPairReagendaR.Key = "GSW_DATE_TIME"
        myPairReagendaR.Type = CKVTypeString
        myPairReagendaR.StringValue = Date_Time_Us
        myListReagendaR.AddHead myPairReagendaR

        myPairReagendaR.Key = "GSW_CALLBACK_TYPE"
        myPairReagendaR.Type = CKVTypeString

        '0=Personal, 1=Campaign
        Select Case iCallBackType
            Case 0:
            CallBackTypE = "Campaign"
            Case 1:
            CallBackTypE = "Personal"
            Case Else:
            CallBackTypE = "Campaign"
        End Select
       
        myPairReagendaR.StringValue = CallBackTypE
        myListReagendaR.AddHead myPairReagendaR

        myPairReagendaR.Key = "ProcesoRescheduleCTI"
        myPairReagendaR.Type = CKVTypeString
        myPairReagendaR.StringValue = "Lanzado Exito"
        myListReagendaR.AddHead myPairReagendaR

        Set myEventInfo.UserData = myListReagendaR

        myEventInfo.ThisDN = frmSender.TExtension1.TDN
        frmSender.TExtension1.TSendUserEvent myEventInfo

        Set myEventInfo = Nothing
        Set myListReagendaR = Nothing
        Set myPairReagendaR = Nothing

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    Pierre Blanchet

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    Re: RecordProcessed not updating database
    « Reply #9 on: October 17, 2008, 03:18:51 PM »
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    • your exemple is base on the VB6 OCX. I use the .Net SDK 7.6 and I don't have the DesktopToolkitX object. I need exemple with the new .Net DSK. Am I correct when I said the DesktopToolkitX is the OCX version?

    Thanks
    Pierre
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    Offline cavagnaro

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    Re: RecordProcessed not updating database
    « Reply #10 on: October 17, 2008, 03:35:08 PM »
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    • Er...I'm just playing with .Net SDK...sorry
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    Pierre Blanchet

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    Re: RecordProcessed not updating database
    « Reply #11 on: October 17, 2008, 05:20:24 PM »
  • Best Answer
    • You said that you don't use the .Net SDK or you said that you only use the .Net SDK?

    Cause if you use the .Net SDK, you may have the answer of my questions!
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    Offline cavagnaro

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    Re: RecordProcessed not updating database
    « Reply #12 on: October 17, 2008, 05:32:54 PM »
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    • Oh sorry for not being concrete. What I ment was that as you, Im starting with .Net SDK, I'm a user of VB ActiveX, however still a little bit lost on C#...
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    Pierre Blanchet

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    Re: RecordProcessed not updating database
    « Reply #13 on: October 17, 2008, 06:21:17 PM »
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    • OK thanks. I think I'am close to the solution but I cannot find good exemples.
    I hope someone else will find.
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    Offline Luk

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    Re: RecordProcessed not updating database
    « Reply #14 on: October 20, 2008, 01:53:27 PM »
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    • hi,

    From what I read, you are building your own softphone in .NET.
    What are you trying to achieve? Do you have some custom fields and do you want to change (or set) the value of these fields in the calling list? Or do you want to change values of mandatory fields?
    I've done this with Genesys Agent Desktop 7.6 using Java. What I learned is that there is more required than just updating the attached data!! In Java you need to use OutboundService, OutboundChain and OutboundRecord interfaces. I would suggest you look for similar interfaces in the .NET API.
    In Java there are 2 methods that can change the record in the database of which one does an update as well. Keep in mind to do update as well.

    Hope it helps :-s
    Luk.
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