javax.servlet.ServletException: You are not logged in to use this application.

[makkerc]

Hi Guys -and Gals,

I'm getting this Error in my TomCat logs for WFM Web Services and can't get to the end of it.

Do you have any ideas?

[b]javax.servlet.ServletException: You are not logged in to use this application.[/b]

at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:495)
at org.apache.jsp.AdminCalendar_jsp._jspService(AdminCalendar_jsp.java:200)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:92)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:809)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:162)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:240)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:187)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:809)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:200)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:146)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:209)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:144)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2358)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:118)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:116)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:152)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Thread.java:536)
[b]
----- Root Cause -----
com.genesyslabs.wfm.WFMSecurityException: You are not logged in to use this application.[/b]

at com.genesyslabs.wfm.taglib.CheckSecurityTag.doStartTag(CheckSecurityTag.java:120)
at org.apache.jsp.AdminCalendar_jsp._jspService(AdminCalendar_jsp.java:85)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:92)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:809)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:162)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:240)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:187)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:809)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:200)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:146)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:209)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:144)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2358)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:118)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:116)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:152)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)

[tony]

Have you (or your dba's) changed any passwords, recently...?

[Tefleon]

What are you doing and whats happening when you receive this error?  Is it when your logging into the WFM web or when the login page is being loaded?

[René]

Hi,

I would say this error appears in WFM log in case of agent/supervisor is requesting some action (=web page served by WFM Server) but his/her session has expired already due inactivity timeout.

R.

[makkerc]

Thanks for the reply guys.

I'm not getting any of these errors out on the floor, it does sound like their sessions have expired due inactivity timeout, but I can't be sure.

Nothing has changed as far as passwords are concerned, but again, can't be 100% sure as the issue sounds like an authentication problem.

We've sent it in to Genesys, I'll let you know how we get on.

Let me know if you have any other thoughts on this.

Thanks

[makkerc]

Inactivity Timouts - was the issue

Thanks all!