Nortel CS-1000 PRI to Dialogic DM/v960-4T1 card not working

[Guy Ingram]

I am looking for any information that might help us configure a Nortel CS-1000 PRI to communicate with the dialogic card.  We have four AT&T spans up and running, but we cannot get the configuration to work with the Nortel PRI.  We are implementing Genesys Outbound, and our campaigns will be Predictive with Seizing, which requires the CPD server to seize an agent as it makes the outbound calls.  This requires the Dialogic card to dial the route point over the Nortel PRI to generate the call to the agent.

We have tried straight through cables, telephony crossover cables; we have also tried qsigt1 and ni2 protocols. 

Dialogic support and genesys support are baffled.

Any help would be graciously appreciated.  If you have this connection working in your facility, please email me at guy.ingram@littonloan.com or call me at 6146387174 in the US.  We would love to talk with you about what you had to do to make this connection work.

thanks

Guy Ingram

[CTIgem]

Is your frame and line code matches?