Focus on Custom Data GAD

[cavagnaro]

Hi guys,
One question, been playing with Interaction Attributes and I find it nice to be able to catch data on GAD from KVP...however I wonder if there is setting or something to tell GAD to focus on custom data tab when a call arrives?

Any idea?

[René]

Hi Cavagnaro,

There is no setting in GDesktop' options but it's possible to customize GDesktop to select custom data tab when an interaction arrives on desktop.

If you want I can send you customization script.

R.

[cavagnaro]

Oh yeah that would be nice...I have to put more time on this GAD stuff...is there any document, ppt, video, etc that shows a complete GAD working? It is hard to imagine all the things this software is supposed to do...video, sip, chat, web cobrowsing, customization, supervisor tasks, stats, etc etc...

[blakshmikanth]

Rene,

Need your favour.

Can you send me the GAD script to focus on Custom Tab?

Thanks,
Lucky

[cavagnaro]

René will post as soon as he has sometime...not a frequent visitor but when he appears he helps a lot

[Luk]

Hi guys,

Here 's a sample. There is a Genesys Agent Desktop development guide that explains quite well (in case you have no clue how the sample works). And, DO read the readme file. It helps!!

Luk

[cavagnaro]

Thanks! Will check it. By the way, even if you read the guides but have no clue on what they are talking about it is sometimes hard to understand what they are trying to say.

[Luk]

[quote author=cavagnaro link=topic=3466.msg14720#msg14720 date=1225309674]
Thanks! Will check it. By the way, even if you read the guides but have no clue on what they are talking about it is sometimes hard to understand what they are trying to say.
[/quote]

Oh yes, I know that feeling

[René]

Hi,

Sorry for delayed reply but I'm travelling a lot these times and having limited Internet access...

As I've written in previous post it's possible to customize GDesktop to select the tab "Custom Data" as default. Here is a step-by-step "how to":

- create a folder named "custom" in /webapps/gdesktop
- create a new XML file "custom.xml" within that folder with following content

[code]<gcn-resources>
<desktop>
<dictionary-class>custom</dictionary-class>
<interaction-information>
<javascript-onload>
<![CDATA[
selectTabByName(TAB_INTERACTION_INFORMATION_CUSTOM_ATTACHED_DATA);
]]>
</javascript-onload>
</interaction-information>
</desktop>
</gcn-resources>[/code]

- modify the file "web.xml" in /webapps/gdesktop/WEB-INF folder - add value "/custom/custom.xml" for the attribute "customFile"
- restart GDesktop

Unfortunately, I haven't been able to test the code. Hope it will work...

R.

[cavagnaro]

In one shot! Amazing!